Customer Success Manager – Federal

Yurts

Customer Success Manager ensuring strong relationships with federal clients using complex AI products. Advocating for customer needs and managing onboarding processes for effective platform use.

Posted 5/12/2026full-timeWashington DC • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $230,000 per yearWebsite

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Advocate For Customers: Act as the voice of the customer within the organization.
Manage Customer Requirements: Serve as project manager for new feature development.
Be a Legion Expert: Develop hands-on technical knowledge of Legion’s product.
Lead Customer Onboarding: Train customers on how to use the platform.
Demonstrate Value: Work with customers to understand what matters to them.
Build High-Quality Relationships: Develop relationships with multiple levels of customer stakeholders.
Ensure Renewals: Work closely with sales teams to minimize churn risks.
Provide Feedback: Gather customer feedback to relay to the engineering team.
Manage Issues: Collaborate with engineering to resolve customer issues.

Requirements

What you’ll need

SECRET or TS/SCI Security Clearance.
Significant experience as a CSM or AM working with the government.
Willingness to travel.
Experience with a technical product.
Exceptional communication skills.
Proven ability to collaborate.
Understanding of AI technologies.

Benefits

Comp & perks

Equal Opportunity Statement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical product knowledgeAI technologies

Soft Skills

communication skillscollaborationcustomer advocacyrelationship buildingproject management

Certifications

SECRET Security ClearanceTS/SCI Security Clearance