Customer Success Manager – Federal

Yurts

Customer Success Manager at Legion ensuring customer satisfaction in federal sector while managing feature developments and customer onboarding. Advocating for client needs and driving mission success with advanced AI solutions.

Posted 5/12/2026full-timeNorfolk • Virginia • 🇺🇸 United StatesJunior💰 $150,000 - $230,000 per yearWebsite

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Act as the voice of the customer within the organization.
Serve as project manager for new feature development.
Develop hands-on technical knowledge of Legion’s product.
Train customers on how to use the platform.
Work with customers to demonstrate value.
Develop relationships with customer stakeholders.
Work closely with sales teams to identify renewal paths.
Proactively gather customer feedback and insights.
Collaborate with engineering for issue resolution.

Requirements

What you’ll need

SECRET or TS/SCI Security Clearance.
Significant experience as a CSM or AM working with the government.
Willingness to travel.
Experience with a technical product.
Exceptional communication skills.
Proven ability to collaborate.
Understanding of AI technologies.

Benefits

Comp & perks

Health insurance
Flexible work hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical product knowledgeAI technologies

Soft Skills

communication skillscollaborationcustomer relationship management

Certifications

SECRET Security ClearanceTS/SCI Security Clearance