Customer Success Manager

• Advocate For Customers: Act as the voice of the customer within the organization.
• Manage Customer Requirements: Serve as project manager for new feature development.
• Be a Legion Expert: Develop technical knowledge of Legion’s product.
• Lead Customer Onboarding: Train customers on how to use the platform.
• Demonstrate Value: Work with customers to understand their needs.
• Build High-Quality Relationships: Develop relationships with customer stakeholders.
• Ensure Renewals: Work closely with sales teams to minimize churn risks.
• Provide Feedback: Gather customer feedback to relay to the engineering team.
• Manage Issues: Collaborate with engineering for timely issue resolution.

Customer Success Manager – Federal

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Customer Success Manager

Director of Client Success – Healthcare Services