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Yuno

Head of Account Management

Yuno

Key Account Management Leader responsible for driving team success at Yuno, a global payment infrastructure company. Leading strategic relationships with key merchants and driving revenue growth.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact
  • Lead and develop the Key Account Management LATAM team, setting strategic goals and driving overall performance
  • Build and maintain strong relationships with key merchants, elevating the quality of every client interaction
  • Drive revenue growth by identifying new business opportunities and leveraging market and competitive insights
  • Define and execute account strategies focused on long-term client retention and expansion
  • Collaborate cross-functionally with Sales, Product, Tech, Finance, Legal, and Operations to ensure seamless service delivery
  • Use data and analytics to inform decision-making, track performance, and optimize outcomes
  • Mentor and develop team members, fostering a culture of continuous improvement and accountability
  • Act as an executive escalation point for strategic accounts, ensuring issues are resolved with urgency and precision

Requirements

What you’ll need
  • Fluency in English and Spanish is required
  • 5+ years of experience in Key Account Management, Client Success, or Relationship Management — ideally in payments or fintech
  • Proven leadership experience managing and developing high-performing teams with international clients
  • Strong understanding of payment technologies, financial services, and industry regulations
  • Exceptional communication, negotiation, and presentation skills — you can adapt your message for a merchant CEO or an internal engineering team
  • Demonstrated strategic thinking and structured problem-solving
  • Comfortable navigating ambiguity and making decisions in a fast-paced, high-growth environment
  • Bachelor's degree in Business, Marketing, or a related field

Benefits

Comp & perks
  • Competitive Compensation
  • Remote Work – You can work from everywhere!
  • Home Office Bonus – A one-time allowance to help you create your ideal home office.
  • Work Equipment
  • Stock Options
  • Health Plan wherever you are.
  • Flexible Days Off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Key Account ManagementClient SuccessRelationship ManagementPayment TechnologiesFinancial ServicesData AnalyticsStrategic ThinkingProblem-Solving
Soft Skills
LeadershipCommunicationNegotiationPresentationMentoringCollaborationAdaptabilityContinuous Improvement
Certifications
Bachelor's degree in BusinessBachelor's degree in Marketing