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Yuno

Technical Support Analyst

Yuno

Technical Support Analyst supporting implementation for Yuno, building payment infrastructure for global markets. Providing technical support and operational excellence in a remote team environment.

Posted 4/15/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact
  • Implement a robust real-time monitoring system that provides full visibility into critical workflows and anticipates incidents before they escalate.
  • Prevent critical incidents before they impact customers.
  • Provide data-driven insights and recommend improvements, positioning the NOC as a strategic team.
  • Create standardized processes that ensure operational excellence and support scalability.
  • Maintain continuous operational coverage with well-defined shifts and smooth handovers.
  • Provide Level 1 support to customers, acting as the first line of defense to resolve issues, answer queries, and escalate critical incidents to internal teams when necessary.
  • Assist backend teams with tasks such as scripting, reproducing bugs, analyzing logs, or basic API testing, while taking part in small development activities to build backend knowledge.

Requirements

What you’ll need
  • Basic knowledge of monitoring tools.
  • Basic coding experience (scripting or debugging simple issues).
  • Experience delivering first-level technical support to customers.
  • Familiarity with APIs and the ability to assist users with basic integration or connectivity issues.
  • Strong customer empathy and a service-oriented mindset.
  • Passion for technology and eagerness to learn new tools and systems.
  • Analytical, problem-solving approach to technical issues.
  • Fluent in English.

Benefits

Comp & perks
  • Competitive compensation
  • Remote work – work from anywhere
  • Home office allowance – a one-time stipend to help you set up your ideal home office
  • Work equipment provided
  • Stock options
  • Health plan available wherever you are
  • Flexible days off
  • Courses for language, professional, and personal development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
monitoring toolsscriptingdebuggingAPI testingbackend knowledge
Soft Skills
customer empathyservice-oriented mindsetanalyticalproblem-solvingeagerness to learn