Yuno

Technical Support Analyst

Yuno

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

About the role

  • Implement a robust real-time monitoring system that provides full visibility into critical workflows and anticipates incidents before they escalate.
  • Prevent critical incidents before they impact customers.
  • Provide data-driven insights and recommend improvements, positioning the NOC as a strategic team.
  • Create standardized processes that ensure operational excellence and support scalability.
  • Maintain continuous operational coverage with well-defined shifts and smooth handovers.
  • Provide Level 1 support to customers, acting as the first line of defense to resolve issues, answer queries, and escalate critical incidents to internal teams when necessary.
  • Assist backend teams with tasks such as scripting, reproducing bugs, analyzing logs, or basic API testing, while taking part in small development activities to build backend knowledge.

Requirements

  • Basic knowledge of monitoring tools.
  • Basic coding experience (scripting or debugging simple issues).
  • Experience delivering first-level technical support to customers.
  • Familiarity with APIs and the ability to assist users with basic integration or connectivity issues.
  • Strong customer empathy and a service-oriented mindset.
  • Passion for technology and eagerness to learn new tools and systems.
  • Analytical, problem-solving approach to technical issues.
  • Fluent in English.
Benefits
  • Competitive compensation
  • Remote work – work from anywhere
  • Home office allowance – a one-time stipend to help you set up your ideal home office
  • Work equipment provided
  • Stock options
  • Health plan available wherever you are
  • Flexible days off
  • Courses for language, professional, and personal development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
monitoring toolsscriptingdebuggingAPI testingbackend knowledge
Soft Skills
customer empathyservice-oriented mindsetanalyticalproblem-solvingeagerness to learn