Yuno

Technical Account Manager – Implementation

Yuno

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Distributed SystemsGoJavaJavaScriptMySQLNode.jsPostgresPythonSOAPSQL

About the role

  • Own the end-to-end implementation journey for merchants and partners in North America—from kickoff to go-live and post-launch stabilization.
  • Lead technical conversations with customer stakeholders (Engineering, Product, Ops, Risk) on integration strategy, trade-offs, incidents, and risk management.
  • Become a trusted advisor to customers: understand business/operational needs, translate them into technical requirements, and drive clear implementation plans.
  • Coordinate cross-functionally with Product, Engineering, Solutions, Risk/Compliance, and Support to unblock integrations and ensure timely launches.
  • Manage multiple concurrent integrations: track milestones, dependencies, and deliverables, ensuring smooth ramp-ups and customer satisfaction.
  • Troubleshoot API/payment issues end-to-end (logs, request/response analysis, error patterns) and drive resolution with internal teams and external stakeholders.
  • Improve the implementation playbook: documentation, onboarding assets, runbooks, and process automation to increase delivery speed and quality.

Requirements

  • 5+ years of experience in Technical Account Management, Implementation/Integration Engineering, Solutions Engineering, or similar, ideally in fintech/payments/SaaS.
  • Strong understanding of RESTful APIs and web services (JSON, XML; SOAP a plus) and API tooling (Postman, Swagger, etc.).
  • Proficiency in web fundamentals (HTTP, auth concepts, debugging client/server flows).
  • Working knowledge of at least one server-side language (Python, Node.js, Go, Java, etc.)—enough to read code, debug integrations, and speak fluently with engineers.
  • Exposure to databases and infrastructure basics (SQL/PostgreSQL/MySQL, logs/monitoring, troubleshooting distributed systems at a practical level).
  • Strong project management skills: ability to run multiple workstreams, manage stakeholders, and communicate clearly under pressure.
  • Fluency in English.
Benefits
  • Competitive compensation
  • Remote work - You can work from anywhere in North America
  • Home office bonus - We offer a one-time allowance to help you create your ideal home office
  • Work equipment
  • Stock options
  • Health plan, no matter where you are
  • Flexible days off
  • Language, professional, and personal growth courses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical Account ManagementImplementation EngineeringIntegration EngineeringSolutions EngineeringRESTful APIsJSONXMLPostmanSwaggerPython
Soft Skills
project managementstakeholder managementcommunicationtroubleshootingcross-functional coordinationcustomer satisfactionrisk managementproblem-solvingadaptabilitytrust building