Senior Analyst, Digital Voice of the Customer

Yum! Center for Global Franchise Excellence

Digital Voice of the Customer Sr. Analyst at Taco Bell responsible for tracking and analyzing customer feedback, improving digital experiences.

Posted 7/16/2026full-timeIrvine • California • 🇺🇸 United StatesSenior💰 $98,400 - $115,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer feedback management and digital issue tracking, utilizing analytical skills to drive actionable insights and improve customer experience. Proficient in project management and collaboration across cross-functional teams to implement digital enhancements effectively.

Highest-signal resume keywords

Digital Feedback AnalysisProject ManagementCross-Functional CollaborationAnalytical Problem-SolvingCustomer Experience Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Feedback ManagementReporting ToolsJira TicketingTracking System DevelopmentData Analysis

Soft Skills

LeadershipCommunicationAttention to DetailOrganizational SkillsInitiative

Tools & Technologies

FullStoryAppBotDigital InBox/MailboxAmplitude

Industry Keywords

Customer ExperienceDigital InnovationCustomer FeedbackDigital ChannelsAnalytical Support

About the role

Key responsibilities & impact

Proactively monitor customer feedback across various digital channels to identify issues and trends before they are raised by customers
Utilize reporting tools such as FullStory, AppBot, Digital InBox/Mailbox, Amplitude to quantify the impact of Digital VOC issues to facilitate prioritization discussions with digital teams to ensure critical issues are addressed quickly
Initiate Jira Tickets / Digital Intake for new digital features, enhancements, fixes, etc.
Develop and manage a tracking system for ongoing digital issues, including resolution status, action items, and timelines for fixes
Collaborate with leadership and cross functional teams (Customer Care, , providing regular updates on customer facing digital issues and recommending solutions to improve the customer experience
Create proactive reporting on trends and emerging issues, ensuring the team can address potential problems before they escalate
Participate in digital and technical roadmap planning, sharing customer feedback to inform future product updates and enhancements

Requirements

What you’ll need

Bachelor’s degree with 5+ years relevant work experience in customer feedback management, digital & analytical support, or related fields
Proven experience with digital feedback analysis, identifying actionable insights, and creating systems for tracking and reporting digital issues across multiple channels
Strong leadership and communication skills, with the ability to influence decision-makers and collaborate across teams to drive customer-centric digital improvements
Excellent analytical and problem-solving skills, with the ability to quantify the financial and other impacts of customer feedback on business outcomes and prioritize issues accordingly
Proven project management skills, including the ability to manage multiple projects, coordinate cross functional efforts, and track progress on digital issue resolution
Strong sense of urgency, action and results oriented, takes initiative and ownership
Attention to detail, highly organized, ability to develop, recommend, and establish processes to improve ways of working
Passionate about customer experience and digital innovation & excellence

Benefits

Comp & perks

Hybrid work schedule and year-round flex day Friday (2-3 days in office)
Onsite childcare through Bright Horizons
Onsite dining center and game room (yes, there is a Taco Bell inside the building)
Onsite dry cleaning, laundry services, car wash
Onsite gym with fitness classes and personal trainer sessions
Up to 4 weeks of vacation per year plus holidays and time off for volunteering
Tuition reimbursement and education benefits
Generous parental leave for all new parents and adoption assistance program
401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
Comprehensive medical & dental including prescription drug benefits and 100% preventive care
Discounts, free food, swag and… honestly, too many good benefits to name