Proactively communicate progress and updates to consumers, business partners, and cross-functional teams, ensuring stakeholders are informed and aligned as service requests are addressed.
Monitor the BI environment and resolve medium-to-high complexity incidents, including infrastructure failures and issues impacting 30+ reports and 1000+ users.
Lead deployment of changes into production and ensure adherence to reliability standards.
Advocate best practices for development teams by providing insights, influencing standards and processes
Create and maintain documentation for BI processes, procedures, and root cause analyses for critical incidents.
Identify opportunities to improve processes and tools, collaborating with development teams to implement enhancements.
Mentor junior team members (onshore/offshore) and serve as a resource for complex problem-solving.
Drive innovation within the Data Platform team by exploring new technologies and methodologies.
Assist with on-call support for critical incidents to ensure production stability.

Requirements

Bachelor’s degree in analytics, statistics, engineering, math, economics, computer science, information technology, or related discipline; or equivalent years of experience.
2 years of experience working with reporting platforms like Microsoft Fabric, primarily in an Admin role.
2 years of experience with AWS cloud technologies.
2 years of experience supporting data operations, deploying code into production, and configuring business intelligence environments.
Intermediate SQL writing skills, including the ability to advocate best practices for query writing.
Solid experience using incident management tools like Jira Service Management, Service Now, PagerDuty, or Incident IO.
Experience supporting and working with cross-functional teams in a fast-paced, dynamic environment.
Demonstrated ability to work cross-functionally and strong communication skills.

Benefits

Hybrid work schedule and year-round flex day Friday
Onsite childcare through Bright Horizons
Onsite dining center and game room (yes, there is a Taco Bell inside the building)
Onsite dry cleaning, laundry services, carwash,
Onsite gym with fitness classes and personal trainer sessions
Up to 4 weeks of vacation per year plus holidays and time off for volunteering
Generous parental leave for all new parents and adoption assistance program
401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
Comprehensive medical & dental including prescription drug benefits and 100% preventive care
Discounts, free food, swag and… honestly, too many good benefits to name

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLAWS cloud technologiesreporting platformsbusiness intelligenceincident managementdata operationsproduction deploymentprocess improvementdocumentationroot cause analysis

Soft Skills

communicationmentoringproblem-solvingcollaborationinnovationinfluencingstakeholder managementcross-functional teamworkadaptabilityleadership