Yum! Center for Global Franchise Excellence

FSQA & FIT Lead

Yum! Center for Global Franchise Excellence

full-time

Posted on:

Location Type: Hybrid

Location: Singapore • Singapore

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Job Level

Senior

About the role

  • Set regional FSQA and FIT strategy for Asia in partnership with the KFC Global FSQA and Food Innovation lead; translate global standards into market-ready plans, priorities, and measures that drive taste excellence.
  • Serve as primary FSQA partner for Yum China and Yum Supply Chain: build trusted relationships, align expectations and standards, and drive joint governance, risk reviews, and continuous improvement agendas.
  • Lead and coach Asia FSQA and FIT talent (BMU/market leads): as the APAC CoE Lead, perform capability assessments, development plans, and codify best practices to strengthen and elevate the quality of food innovations across KFC Asia.
  • Strengthen franchisee/licensee FSQA and FIT capability through standards deployment, scalable toolkits, playbooks, training frameworks, and verification routines; ensure consistent execution across diverse markets and operating models.
  • Own regional performance management: track, analyze, and communicate key food safety and quality metrics (e.g., incident/hotline trends, assessments, audits, regulatory results, pest management, sensory targets) and lead corrective action follow-up.
  • Partner with Operations and Supply Chain on restaurant food safety programs and Product Quality Excellence; tightening in-restaurant procedures that protect taste, improve consistency, and reduce complexity.
  • Provide FSQA and FIT leadership for new market entry and significant business change: validate readiness, required infrastructure, and escalation pathways.
  • Ensure specifications are current, complete, and compliant with local regulatory requirements; partner with Innovation/Ops on product and process changes, ensuring guardrails are usable for markets and protect core menu quality.
  • Oversee supplier and distributor food safety and quality performance across Asia, including GFSI expectations, audit follow-up, and issue resolution in partnership with Yum Supply Chain and market teams; work with Supply Chain team to validate supplier capability, expand the pool, and drive ‘Spend Smarter’ choices without compromising taste.
  • Lead and support crisis and incident response (product withdrawal/removal, investigations, supplier corrective actions), ensuring timely communication and learning to prevent recurrence.
  • Represent Asia FSQA and FIT in regional supplier summits, technical councils, and cross-brand forums; leverage scale, share best practices, and address common challenges.
  • Provide FSQA and FIT support to the SOPAC BU as needed, aligning on priorities and enabling consistent execution of brand standards.
  • Support sustainability and consumer trust priorities (e.g., animal welfare, nutrition/menu labeling compliance, and sustainability delivery) in coordination with relevant functions.

Requirements

  • Education/Certifications – Bachelor’s degree required; advanced degree preferred (Food Science, Microbiology, Public Health, Supply Chain, or related).
  • Experience – 10+ years in food safety/quality assurance and/ or Food Innovation/ R&D within retail/food service and/or manufacturing/supply chain, including multi-market or regional leadership.
  • Deep working knowledge of HACCP, GFSI schemes, sensory standards, product technical foundations and commercialization at scale supplier auditing, specifications management, and incident/crisis management.
  • Proven ability to influence without authority and align diverse stakeholders across functions and geographies; strong partnership approach with Yum China and Yum Supply Chain.
  • Mindset: Strong "hands-on" bias for action; proven ability to "get hands dirty" in kitchens, supplier visits, and restaurant immersion.
  • Business Acumen: Ability to balance taste, cost, complexity, and speed of execution (Spend Smarter mindset)
  • Demonstrated people leadership: coaching, capability building, performance management, and succession/bench planning.
  • Strong analytics and business judgment; ability to simplify complex issues into clear risk-based recommendations and executive-ready communication.
  • Cultural agility and experience working in/with Asia markets; comfort navigating different regulatory environments and operating models.
  • Travel – ability to travel approximately 25%–40% as business needs require.
Benefits
  • Travel – ability to travel approximately 25%–40% as business needs require.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HACCPGFSIsensory standardssupplier auditingspecifications managementincident managementcrisis managementfood safetyquality assurancefood innovation
Soft Skills
influence without authoritystakeholder alignmentpartnership approachhands-on bias for actionpeople leadershipcoachingperformance managementbusiness judgmentcultural agilityclear communication
Certifications
Bachelor's degreeadvanced degree (preferred)