Yum! Center for Global Franchise Excellence

Senior Product Designer II, Digital Ordering Systems – Platform

Yum! Center for Global Franchise Excellence

full-time

Posted on:

Location Type: Hybrid

Location: Plano • Texas • United States

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Salary

💰 $125,000 - $145,000 per year

Job Level

Senior

About the role

  • Own the experience architecture for your Digital Ordering domain, defining interaction models, workflows, navigation structures, and cross‑platform patterns.
  • Translate complex commerce logic (menu structure, customization rules, offers, rewards, pricing) into intuitive, scalable experience frameworks.
  • Create system‑level diagrams, ecosystem maps, and workflow schemas to align designers, product managers, and engineers.
  • Ensure architectural decisions support reuse, consistency, and long‑term scalability across brands and platforms.
  • Partner closely with the Design Systems team to ensure designs leverage shared components and patterns, and to develop UX patterns that support both the design system and Digital Ordering experiences.
  • Lead end‑to‑end design for complex, multi‑step flows, from concept through execution‑ready designs.
  • Create detailed user flows, prototypes, and annotated specifications for engineering partners.
  • Define edge cases, error handling, fallback states, and recovery paths to ensure reliability in high‑traffic, real‑time environments.
  • Design across web, mobile app, and loyalty surfaces with attention to platform‑specific behaviors and constraints.
  • Partner closely with the Design Systems team to apply, evolve, and validate components and patterns in real production workflows.
  • Identify new pattern opportunities, component needs, and system gaps based on Digital Ordering use cases.
  • Advocate for scalable, system‑aligned solutions while balancing the need for brand differentiation across experiences.
  • Ensure consistent, high‑quality application of design system standards across teams and platforms.
  • Act as a primary design partner to Commerce Product, Engineering leads and Design Systems Team, influencing roadmap decisions through clear articulation of user needs and system constraints.
  • Facilitate design critiques, alignment sessions, and decision points to drive clarity and quality.
  • Communicate design rationale and tradeoffs effectively to technical and non‑technical stakeholders.
  • Support and mentor junior designers (L4–L7) through workflow modeling, systems thinking, and interaction design craft.
  • Establish and reinforce UX principles and best practices for large‑scale, consumer commerce experiences.
  • Improve design documentation quality, accessibility, and cross‑team understanding.
  • Model strategic thinking and design leadership consistent with Yum!’s leadership values.

Requirements

  • 7+ years of experience in product design, UX design, or interaction design.
  • Proven experience designing consumer‑facing digital products, ideally in commerce or transactional domains.
  • Deep expertise in systems design, workflow modeling, and interaction architecture.
  • Strong portfolio demonstrating systems thinking, pattern definition, and end‑to‑end ownership.
  • Demonstrated experience partnering closely with design systems teams and working within shared component frameworks.
  • Advanced skills in interaction design, information architecture, prototyping, and UX specification writing.
  • Strong collaboration skills with Product and Engineering partners in ambiguous problem spaces.
  • Preferred Qualifications:
  • Proficiency with modern design tools (Figma preferred).
  • Experience designing at scale across multiple brands, markets, or platforms.
  • Experience balancing design system consistency with intentional brand differentiation.
  • Background in high‑traffic or real‑time digital experiences.
  • Experience mentoring designers or elevating craft quality across teams.
  • Familiarity with usability heuristics, service design methods, and accessibility best practices.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
interaction designinformation architectureworkflow modelingsystems designprototypingUX specification writingexperience architecturedesign system standardsuser flowserror handling
Soft Skills
collaborationstrategic thinkingdesign leadershipmentoringcommunicationfacilitationproblem-solvinginfluencingadvocacyalignment