Yum! Center for Global Franchise Excellence

Senior Business Analyst – AI Acceleration, Adoption

Yum! Center for Global Franchise Excellence

full-time

Posted on:

Location Type: Hybrid

Location: Plano • Texas • United States

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Salary

💰 $99,200 - $116,700 per year

Job Level

Senior

About the role

  • Grow enterprise AI Adoption and champion communities that amplify usage across brands, functions, and markets
  • Maintain and evolve the AI Academy, ensuring development paths remain current with the rapid pace of AI advancements
  • Identify, evaluate, and introduce emerging AI tools and features that materially improve employee productivity
  • Support the design and delivery of learning content, playbooks, and enablement sessions that strengthen enterprise AI fluency
  • Partner with functional teams to map end-to-end workflows, uncover pain points, and identify opportunities for agent-driven automation
  • Translate business needs into structured requirements for Crave AI agent builds, ensuring clarity across engineering, product, and operations teams
  • Manage the full lifecycle of automation projects - from scoping and requirements to pilots, rollout, and iteration
  • Create artifacts, demos, and storytelling materials that articulate value and progress
  • Establish repeatable processes, templates, and best practices to scale workflow discovery and automation across the enterprise
  • Build strong relationships across technology, operations, learning, brand teams, and global markets
  • Drive alignment and decision-making through strong communication, structured thinking, and problem-solving
  • Serve as a trusted partner to teams adopting new AI tools, offering guidance, troubleshooting, and clarity during change
  • Help cultivate a culture of experimentation, continuous learning, and AI-first ways of working

Requirements

  • 3–5+ years in roles such as strategy, operations, AI/tech enablement, consulting, product, or change management
  • Ability to distill complex, ambiguous problems into clear, actionable frameworks
  • Ownership mindset with a track record of taking initiatives from concept to execution
  • Strong workflow analysis, process-design, and operational problem-solving skills
  • Excellent written and verbal communication, including executive-ready storytelling
  • Comfort with modern AI tools and a commitment to staying current on emerging technologies
  • Change-management and training expertise, including driving adoption, enabling users, and supporting behavioral/operational shifts
  • Strong interpersonal skills, with a reputation for building trust quickly and effectively
  • **Preferred Qualifications**
  • - Experience in transformation, learning & development, product operations, or AI enablement programs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI toolsworkflow analysisprocess designautomation project managementrequirements gatheringlearning content developmentagent-driven automationchange managementtraining expertisestorytelling materials
Soft Skills
strong communicationstructured thinkingproblem-solvinginterpersonal skillsownership mindsettrust buildingcollaborationadaptabilitycontinuous learningexperimentation