Operations Advisor
Yum! Center for Global Franchise Excellence
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Illinois, Kansas, Oregon, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Serve as a 4-wall restaurant operations expert, partnering with franchisees and restaurant leadership teams to improve in-restaurant execution, consistency, and performance
- Drive improvement in key operational metrics by coaching restaurant leaders and above-restaurant teams on effective restaurant processes, procedures, and execution fundamentals
- Provide hands-on, in-restaurant coaching focused on food quality, speed, accuracy, cleanliness, safety, and team execution
- Lead or support workshops, bootcamps, and in-restaurant training sessions to build operational capability and accountability at the restaurant level
- Uphold Pizza Hut brand standards by identifying execution gaps, advising on corrective actions, and reinforcing proven operational practices
- Conduct operational performance diagnostics to identify root causes of underperformance within the four walls of the restaurant
- Develop clear, actionable improvement plans in partnership with franchisees and restaurant leaders, and collaborate with the Franchise Operations Partner (FOP) to ensure follow-up and sustained execution
- Support the rollout of new initiatives by building franchisee buy-in, assisting with training, and providing on-the-ground implementation support
- Build strong, trusted relationships with restaurant managers, above-restaurant leaders, and franchise leadership to enable sharing of best practices and continuous improvement
- Deploy based on FOP business planning to support critical initiatives and underperforming restaurants with targeted, hands-on operational support
Requirements
- 8+ years of hands-on restaurant operations experience in QSR, restaurant, retail, food & beverage, or a similar industry
- Demonstrated experience operating restaurants and leading restaurant teams across multiple roles and levels (e.g., General Manager, Area Coach, Multi-Unit Leader, Director, or equivalent)
- Strong understanding of 4-wall restaurant operations, including food execution, labor, service, cleanliness, safety, and shift-level accountability
- Proven ability to coach, influence, and develop restaurant leaders through direct engagement and field presence
- Strong root-cause problem-solving skills with the ability to translate insights into practical, executable action plans
- Ability to build strong, credible relationships with franchisees and operations leaders
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Must live within the market they support to enable frequent restaurant presence and rapid response
- Travel required approximately 70%, primarily within the assigned market
- Prior Pizza Hut operations experience is a plus but not required
- Experience supporting franchise systems or working in a highly decentralized, multi-operator environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
restaurant operationsfood executionlabor managementservice qualitycleanliness standardssafety protocolsshift-level accountabilityroot-cause problem-solvingaction plan developmentmulti-unit leadership
Soft skills
coachinginfluencingrelationship buildingteam developmentcommunicationcollaborationtrust buildingproblem-solvingaccountabilityengagement