Yum! Center for Global Franchise Excellence

Manager, Issues Management, Crisis Response

Yum! Center for Global Franchise Excellence

full-time

Posted on:

Location Type: Hybrid

Location: Louisville • Kentucky • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $125,200 - $147,200 per year

Job Level

Mid-LevelSenior

About the role

  • Support the execution and ongoing evolution of Yum!’s global issues management and crisis response capabilities.
  • Provide strategic counsel, message development, and rapid response support during high-impact issues and crises.
  • Help define, build, and operationalize IMCR escalation protocols, global playbooks, and response frameworks.
  • Proactively identify and plan for emerging issues through horizon scanning, media monitoring, and stakeholder sentiment analysis.
  • Design and deliver crisis preparedness training and simulation exercises for senior leaders and global teams.
  • Build and maintain a centralized knowledge base of response templates, case studies, and best practices, including the use of monitoring and early-warning tools.
  • Serve as a trusted advisor to brand teams, balancing tailored support with consistent enterprise standards.
  • Coach and manage two direct reports and act as a delegate for the Director, IMCR CoE as needed.

Requirements

  • 6–10+ years of relevant experience in crisis communications, issues management, media relations, or corporate reputation roles, with demonstrated success navigating high-risk or high-visibility situations.
  • Proven experience developing and executing communications strategies in response to business disruption, social controversy, operational challenges, or reputational risk.
  • Strong interpersonal, influencing, and advisory skills, with the ability to guide senior leaders through high-pressure and ambiguous scenarios.
  • Experience managing or supporting cross-functional initiatives within complex, matrixed organizations.
  • Exceptional writing and messaging skills, particularly in fast-moving, high-stakes environments.
  • High level of discretion, sound judgment, and comfort operating with urgency and sensitivity.
  • Background in public affairs, corporate communications, media relations, or agency-side crisis management. (Preferred)
  • Familiarity with risk monitoring tools, social listening platforms, and stakeholder mapping techniques. (Preferred)
  • Experience working in global or multinational environments, with sensitivity to regional and cultural considerations. (Preferred)
Benefits
  • Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan).
  • Yum! also provides short-term disability, long-term disability, and life insurance.
  • Employees may enroll in our 401(k) plan.
  • Yum! provides 4 weeks of vacation.
  • Paid sick leave.
  • 10 paid holidays.
  • A floating day off and 2 paid days for volunteer time each calendar year.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
crisis communicationsissues managementmedia relationscorporate reputationcommunications strategiesrisk monitoring toolssocial listening platformsstakeholder mapping techniquescrisis preparedness trainingsimulation exercises
Soft skills
interpersonal skillsinfluencing skillsadvisory skillswriting skillsmessaging skillsdiscretionsound judgmentoperating with urgencysensitivitycoaching