Director, Equity Operations
Yum! Center for Global Franchise Excellence
full-time
Posted on:
Location Type: Hybrid
Location: Plano • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $157,100 - $200,000 per year
Job Level
Lead
About the role
- Provide strategic leadership for each Market Leader to ensure exceptional customer experience across a diverse group of restaurants in multiple markets.
- Leads the way by working with each Market Leader to deliver profit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are always followed to drive bottom line results.
- Coach and train multi-unit leaders and restaurant managers for operational excellence; support national training initiatives; participate in onboarding processes and monitor training quality for all levels.
- Develop and maintain strong management staffing levels across all locations; commits to selection processes and monitors staffing levels to anticipate sales seasonality.
- Ensure uncompromising compliance with OSHA standards, local health and safety regulations, and all company safety and security policies to maintain a safe environment for employees and customers.
- Lead regional recognition and motivation programs throughout the Region to encourage high performance and build strong team culture.
- Resolution oriented in all Employee Relations (ER) activities; provides needed ER assistance to managers; is proactive in addressing ER needs in the Region.
- Partner with Management to identify, troubleshoot and resolve chronic Repair & Maintenance issues; gather data, identify trends, determine causes, and collaborate with R&M Business Partners for solutions. Serves as escalation channel for Facilities team.
- Communicate strategic vision clearly, set bold performance goals, and drive decisive action that challenges the status quo while upholding the highest brand standards.
Requirements
- Minimum 8 years of progressive multi-unit operational leadership experience in high-volume, multi-unit retail or restaurant environments (Fortune 500 preferred).
- Proven ability to deliver strong customer satisfaction, financial performance, and employee engagement results.
- Demonstrated success in selecting, coaching, motivating, and developing managerial talent.
- Strong analytical, business math, and decision-making skills.
- Exceptional leadership, interpersonal communication, and conflict-resolution abilities.
- Ability to work flexible hours and be present in restaurants at least 30 hours per week.
- Growth mindset with desire to advance into broader strategic leadership roles.
- High capability in team building, motivating, and driving a culture of excellence.
Benefits
- bonus eligibility
- benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational leadershipfinancial performanceemployee engagementanalytical skillsbusiness mathdecision-makingcoachingtrainingstaffingcompliance
Soft skills
leadershipinterpersonal communicationconflict resolutionteam buildingmotivationstrategic visioncustomer satisfactiongrowth mindsetproactive problem solvingcultural excellence