Ecommerce

• Define the global eCommerce delivery strategy across owned and third-party channels, ensuring alignment with overall digital commerce goals
• Develop scalable commercial frameworks for pricing, promotion, and menu architecture to maximize delivery profitability
• Partner with markets to identify and prioritize opportunities for delivery growth, testing, and innovation
• Lead ongoing benchmarking to identify emerging aggregator trends and competitive best practices globally
• Serve as the global lead for aggregator relationships, shaping joint business plans and influencing partner roadmaps
• Define and cascade aggregator best practices for menu optimization, search ranking, promotions, and content strategy
• Support markets in building effective partnership governance models with aggregator platforms to enhance visibility, conversion, and repeat rate
• Develop shared commercial scorecards and frameworks for ROI measurement and optimization
• Partner with global product and technology teams to strengthen the owned delivery channel experience, focusing on speed, ease, and value
• Establish best practices for DaaS operations and marketing, ensuring end-to-end excellence from ordering to fulfilment
• Collaborate with operations to integrate digital and in-restaurant processes for a seamless customer delivery experience
• Develop a global measurement framework for delivery performance, covering penetration, order frequency, average check, contribution margin, and ROI
• Leverage analytics and experimentation to drive channel optimization and continuous improvement
• Lead quarterly business reviews with markets, synthesizing performance insights and identifying global opportunities
• Act as the global delivery capability lead, building market readiness through playbooks, toolkits, and learning programs
• Champion a test-and-learn mindset across the system, sharing successes and codifying global standards
• Collaborate with brand and marketing teams to ensure delivery is fully integrated into the global calendar, menu, and campaign planning.

Global eCommerce Delivery Manager

Staff Software Engineer – eCommerce

Ecommerce Operations Specialist

Copy Editor, eCommerce

Associate Manager, E-commerce Merchandising, Partner Marketing