Yugabyte

Technical Support Engineer

Yugabyte

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $90,000 - $100,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudDistributed SystemsGoogle Cloud PlatformJavaLinuxOpen SourceOraclePostgresPythonSQLUnix

About the role

  • We are seeking a Technical Support Engineer to join our growing Customer Success organization.
  • Work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB.
  • Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
  • Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
  • Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
  • Maintain detailed case documentation and follow established support processes.
  • Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
  • Participate in a global on-call rotation, providing after-hours and weekend support when assigned.

Requirements

  • Strong technical foundation in at least one of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
  • Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
  • Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
  • Proactive, customer-first mindset, with patience and persistence when resolving issues.
  • Ability to work independently in a fully remote environment while collaborating across global teams.
  • Willingness to work Central Time Zone business hours.