Senior Technical Support Representative – SaaS platform
Motorola Solutions
DNSTCP/IP
Technical Support Engineer
Yugabyte
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $100,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudDistributed SystemsGoogle Cloud PlatformJavaLinuxOpen SourceOraclePostgresPythonSQLUnix
About the role
- We are seeking a Technical Support Engineer to join our growing Customer Success organization.
- Work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB.
- Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
- Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
- Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
- Maintain detailed case documentation and follow established support processes.
- Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
- Participate in a global on-call rotation, providing after-hours and weekend support when assigned.
Requirements
- Strong technical foundation in at least one of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
- Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
- Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
- Proactive, customer-first mindset, with patience and persistence when resolving issues.
- Ability to work independently in a fully remote environment while collaborating across global teams.
- Willingness to work Central Time Zone business hours.
