Yugabyte

Technical Support Engineer

Yugabyte

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudDistributed SystemsGoogle Cloud PlatformJavaLinuxOpen SourceOraclePostgresPythonSQLUnix

About the role

  • Join Yugabyte's mission to become the default transactional database for cloud-native applications (YugabyteDB, PostgreSQL-compatible distributed database).
  • Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
  • Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
  • Collaborate with Engineering, Product, and Documentation teams to ensure customer needs are addressed; maintain detailed case documentation and follow established support processes.
  • Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
  • Continuously learn new technologies and expand understanding of Yugabyte’s ecosystem; participate in global on-call rotation providing after-hours and weekend support when assigned.
  • Logistics: Hybrid role in Baner, Pune (work from office 2 days per week, 40%); aligned with early morning IST hours; weekend coverage and two fixed consecutive weekdays off.

Requirements

  • 3-5 years of industry experience in a technical role.
  • Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
  • Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
  • Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
  • Proactive, customer-first mindset, with patience and persistence when resolving issues.
  • Ability to work independently in a fully remote environment while collaborating across global teams.
  • Nice to have: Experience in a technical support, customer success, or DevOps/SRE role.
  • Nice to have: Familiarity with open-source software and community-driven projects.
  • Nice to have: Knowledge of PostgreSQL or other relational databases.