Mid-level Customer Service Analyst

Ypê

Handling customer service occurrences and managing order processes for Ypê, a Brazilian company specialized in hygiene and cleaning products. Engaging in analysis and improvement of logistical operations.

Posted 7/7/2026full-timeAmparo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle incidents to ensure deliveries are completed; participate in alignment/integration meetings with carriers when necessary; analyze extra cost requests submitted by carriers; receive and review reports of delivery anomalies provided by suppliers and request customer delivery reschedules. Perform purchase order management routines; review the order portfolio of key customers, monitor the company's corporate billing volume schedule, and send stock-out reports and scheduling visibility to the commercial/sales area.
Manage the order portfolio, process orders using the company's management systems, and handle order scheduling.
Develop, monitor, and track KPIs; present the area's performance results to clients and interfacing departments; report KPI information to the responsible leadership and stakeholders; analyze strategic service-level indicators and propose solutions for identified deviations; and update indicators according to routine.
Support the implementation of action plans for continuous improvement, propose process improvements for the area, and work with the team to monitor the progress and results of actions, executing specific improvement projects.
Understand and apply practices of conscious consumption and natural resource preservation in accordance with the company's EHS (Environment, Health and Safety) policies, understanding environmental impacts and risks, and becoming familiar with emergency response procedures.

Requirements

What you’ll need

Bachelor's degree completed in Administration, Accounting, Economics, Engineering, or related fields (required)
Advanced Excel skills (required)
Knowledge of Power BI (advantage)

Benefits

Comp & perks

Medical insurance and dental plan
Telemedicine
On-site dental clinic
"Cuidar" Program: comprehensive support for physical, emotional, and social assistance for you and your family
Free flu vaccine
Life insurance with coverage of up to 24 times salary
Extended maternity leave of 180 days
Tuition assistance/scholarship for you and your dependents
Educary – education program for youth and adults
Monthly Ypê product basket
Christmas hamper and children's kit for your kids
Cafeteria with breakfast, lunch, and dinner
Food allowance
Meal voucher
Payroll-deductible loan
Private pension plan
PPR – Profit-sharing (Performance-based bonus)
Chartered bus or transportation voucher to facilitate your daily commute
Gym benefit (Wellhub) to encourage an active and healthy lifestyle

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order ProcessingKPI TrackingData AnalysisPurchase Order ManagementPerformance Reporting

Soft Skills

Problem SolvingCollaborationCommunication