CIEX Manager – Customer Service and Transportation

Ypê

Gerente CIEX responsável por liderar melhorias em transportes e atendimento ao cliente na Ypê, uma empresa brasileira de higiene e limpeza.

Posted 5/7/2026full-timeAmparo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPIoTRPA

About the role

Key responsibilities & impact

Improvement Projects (Transportation and Customer Service): Lead process mapping focused on efficiency using Lean, Six Sigma and Kaizen methodologies. Responsible for implementing automation projects, testing emerging technologies (IoT, computer vision), evaluating ROI and payback, and structuring the logistics digitalization roadmap.
Expansion to New Channels (Pharma, Food Service, Digital) and Transport Modes: Develop channel- and mode-specific logistics models, defining differentiated picking, packing and delivery processes. Ensure regulatory compliance and monitor profitability and service-level KPIs, ensuring the operation is competitive and compliant with each market’s requirements.
Logistics Network: Lead end-to-end process modeling, perform route and network simulations, calculate savings and payback, and support strategic decisions on opening or closing DCs and transport service providers (TSPs), aligning operational efficiency with corporate strategy.
Automation and Digitalization: Lead RPA and systems integration projects (CRM, TMS, WMS, ERP), reduce onboarding cycles and service SLAs, ensure data consistency and operational scalability, positioning the logistics area as a reference in digital transformation.
Reverse Logistics: Design standardized collection and returns flows, optimize reverse routing, and monitor sustainability and value-recovery KPIs to ensure efficiency and positive impacts on costs and the environment.
Systems Management (SAP TM, Roadnet, Linear): Coordinate logistics directorate key users, ensure system evolution and sustainment, monitor tool usage and effectiveness, and ensure technology is applied strategically to support operations.
Freight Financial Management: Plan freight costs, perform monthly cost accounting and monitor variances, propose efficiency actions and integrate financial and operational data with a focus on competitiveness and profitability.
Leadership and People Development: Act as a leader, facilitator and team developer, translating strategic objectives into clear goals and connecting processes and people to ensure the team’s work positively impacts results.
Quality Programs: Ensure implementation of quality programs according to company guidelines and monitor and evaluate initiatives across the logistics directorate.
HSE and Sustainability: Apply practices of conscious consumption and natural resource preservation, understand environmental impacts and risks, ensure compliance with HSE policies, and promote social and environmental programs that strengthen the relationship between the company, community and environment.

Requirements

What you’ll need

Bachelor's degree required.
Experience in logistics and supply chain with strategic and innovative roles.
Proven expertise in operations: Transportation and Customer Service.
Contract negotiation, intelligent routing and KPI management (OTIF, SLA, cost per delivery).
Automation and Continuous Improvement: experience with Lean, Six Sigma, Kaizen projects and implementation of emerging technologies.
Financial Management: freight planning, forecasting and cost accounting.
Systems knowledge: ERP, WMS, TMS, CRM, SAP TM, Roadnet and Microsoft Office.
Experience with automation and digitalization: RPA, IoT, RFID, collaborative robots and applied AI.
Green Belt certification (Lean/Six Sigma/Kaizen).
Project and process management.

Benefits

Comp & perks

Gym benefit (Wellhub).
Tuition assistance.
Year-end Christmas hamper and a children's kit for your children.
Monthly grocery basket.
Dental clinic.
Health insurance and dental plan.
Educary - Education program for youth and adults.
Payroll-deductible loan.
Company shuttle bus.
PPR - profit-sharing program.
Cuidar Program: health care and social assistance for you and your family.
Cafeteria: breakfast, lunch and dinner.
Life insurance with coverage up to 24 times salary.
Meal allowance.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

LeanSix SigmaKaizenRPAfreight planningcost accountingintelligent routingKPI managementprocess mappingdigital transformation

Soft Skills

leadershipteam developmentfacilitationstrategic thinkingcommunicationproblem-solvingcollaborationorganizational skillsadaptabilitynegotiation

Certifications

Green Belt certificationLean certificationSix Sigma certificationKaizen certification