Youx Group

Mid-level Service Designer

Youx Group

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Lead qualitative and quantitative research to map user pains, opportunities and behaviors;
  • Structure and conduct customer journey mapping, identifying pain points and opportunities for innovation;
  • Create and validate personas and scenarios based on data, ensuring actionable insights for service design;
  • Develop prototypes and test service solutions to validate hypotheses and improve the customer experience;
  • Plan and facilitate collaborative workshops with clients, internal teams and stakeholders;
  • Actively collaborate with areas such as UX, Product, Business and IT to implement viable solutions aligned with YouX's strategy;
  • Create service design guidelines and standards to ensure consistency and scalability in deliverables;
  • Monitor service metrics and performance indicators, proposing adjustments for continuous optimization;
  • Manage and organize project artifacts, ensuring accessible and well-structured documentation;
  • Keep up with market trends and innovations to improve approaches and techniques used in service design.

Requirements

  • Bachelor's degree in Design, Business Administration, Advertising, Technology, Engineering or related fields;
  • Minimum of 3 years of experience in service design, user experience, research or innovation;
  • Proficiency in Service Design methodologies, Design Thinking and user research;
  • Experience in journey mapping, service modeling and strategic design;
  • Skilled in facilitating workshops and leading collaborative dynamics;
  • Advanced knowledge of prototyping, validation and usability testing;
  • Advanced use of tools such as Miro, Notion and Microsoft Office;
  • Basic use of prototyping tools such as Figma;
  • Ability to articulate and advocate improvement proposals with stakeholders;
  • Strategic mindset to connect user needs with business objectives;
  • Critical thinking and a data-driven approach;
  • Autonomy and proactivity in project management;
  • Collaboration and ability to work with multidisciplinary teams.
Benefits
  • Care for your health: Medical plan, Dental plan, Telemedicine and Life Insurance;
  • Personalized multi-benefit package: meal and food vouchers (VA and VR) to support your meals;
  • Rest is essential: Paid time off;
  • Celebrate your day: Day off on your birthday;
  • Stay active: Gympass to support your healthy routine;
  • Mobility allowance: support for your commuting expenses to make your routine easier;
  • Quality of life at YouX: workplace stretching sessions and healthy snacks available daily;
  • We value development: training and upskilling program, Academia X;
  • Start your self-discovery journey: profiler and behavioral mapping.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service designuser experiencejourney mappingservice modelingstrategic designprototypingvalidationusability testingDesign Thinkinguser research
Soft Skills
collaborationcritical thinkingstrategic mindsetautonomyproactivityfacilitationcommunicationadvocacyorganizationdata-driven approach