Emergency Support Specialist

Youth Villages

Emergency Support Specialist handling crisis calls and managing care for community-based programs at Youth Villages. Responsible for assessment, communication, and coordination during high-risk situations.

Posted 7/31/2026part-timeRemote • Massachusetts, New Hampshire, Rhode Island • 🇺🇸 United StatesJunior💰 $71,000 - $74,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in crisis management and behavioral health, with a focus on effective communication and coordination among clients, families, and care teams. Proficient in documentation and record-keeping to support clinical needs and follow-up actions.

Highest-signal resume keywords

Crisis ManagementBehavioral Health ExperienceCommunication SkillsOrganizational SkillsDocumentation Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis InterventionAssessment Information GatheringBehavioral Health KnowledgeRecord KeepingEvolv Software Proficiency

Soft Skills

Attention to DetailVerbal CommunicationWritten CommunicationMultitaskingFlexibility

Tools & Technologies

Evolv

Industry Keywords

Social ServicesChild and Adolescent ExperienceCommunity-Based ProgramsClinical SkillsCrisis Calls

About the role

Key responsibilities & impact

Answers all emergent crisis calls from clients in community-based programs
Manages the clinical needs of those calls by gathering thorough assessment information and de-escalating high-risk situations with clients and families
Attempts to divert situations away from needing a face-to-face response
Completes check-in calls with high-risk families
Communicates information and coordinates between external and internal customers
Communicates and dispatches staff responding to critical events
Documents all calls and actions into Evolv (including contact notes and critical events)
Reviews Evolv for youth and family information that might be helpful during a crisis call
Maintains records and call logs
Notifies direct care team and supervisory staff of necessary follow-up needed the next day
Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skills
Performs other duties as assigned

Requirements

What you’ll need

Master’s degree in a social services discipline (preferred)
Bachelor's degree in social services field (required)
1 year of child and adolescent experience in a behavioral health setting (required)
Strong organizational skills and attention to detail
Excellent written, verbal, and oral skills
Ability to manage multiple priorities simultaneously
Basic computer knowledge
Ability to maintain a flexible schedule

Benefits

Comp & perks

Medical, Dental, Prescription Drug Coverage and Vision
401(k)
Time off: 2 week paid vacation (full-time) / 1 week paid vacation (part-time)
12 paid sick days per year
11 paid holidays
Paid Parental Leave
Mileage & Cell Phone Reimbursement (when applicable)
Tuition reimbursement and licensure supervision
Growth & development through continuous training
Clinical and administrative advancement opportunities