Youth Enrichment Brands

Assistant Manager

Youth Enrichment Brands

full-time

Posted on:

Location Type: Office

Location: Tulsa • Oklahoma • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Operations Support: Assist in instructing, deck management and front desk duties to ensure efficient and effective operations.
  • Class Scheduling: Effectively manage scheduling and staffing levels to meet business demands and class mix.
  • Risk Management and Compliance: Assist in ensuring all operations comply with local, state, and federal regulations, including safety standards, health codes, and employment law.
  • Facilities: Assist in the opening and closing of the facility and ensure proper processes and procedures are completed in the interior, exterior, pool and pump room to ensure cleanliness, safety and operational standards.
  • Safety: Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly.
  • Reporting: Assist General Manager in pulling reports to manage swim school’s performance with enrollment, revenue, customer experience and retention and profitability.
  • Hiring & Staffing: Manage recruitment, post jobs, interview, and oversee onboarding to integrate new employees while also effectively planning succession.
  • Training & Development: Provide initial training for new staff and ongoing education and development for all team members to enhance skills and stay current with standards.
  • Staff Scheduling: Manage staff scheduling from finding substitutions, adding and removing classes and communicating to customers of scheduling changes.
  • Team Management: Supervise instructors and lifeguards to ensure high-quality lessons and adherence to safety and brand standards.
  • Retention-Focused: Foster an inclusive and positive workplace culture through team-building activities, recognition, and growth opportunities.
  • Culture of Performance: Provide employees with ongoing coaching, feedback, and support to foster continuous improvement and professional growth.
  • Customer Experience: Deliver a world-class experience by addressing customer inquiries, ensuring timely follow-ups, and maintaining high satisfaction scores (NPS).
  • Customer Retention: Execute strategies to enhance customer engagement and retention, including proactive communication with parents about their child’s progress.
  • Customer Follow-Up: Respond to customer requests effectively and promptly, as well as feedback from social platforms.
  • Customer Reviews: Assist in obtaining customer feedback and reviews on platforms like Google, Yelp, and local landing pages to boost enrollment and SEO engagement.
  • Local Marketing: Assist in local marketing initiatives to promote programs and increase community involvement.
  • Social Media: Assist with creating and managing social media platforms to engage with customers and drive interest in the swim school.
  • Community Relations: Partner with the General Manager to strengthen relationships with local businesses and organizations, enhancing community visibility.

Requirements

  • 2+ years of supervisory or team leadership experience (services, aquatics, education, or related field preferred)
  • High school diploma or equivalent preferred; some college coursework preferred.
  • Strong written and verbal communication skills
  • Ability to multitask in a fast-paced environment while being agile and taking initiative
  • Comfortable working around water and interacting with children and parents.
  • Must be able to lift 30 lbs. and be on your feet for long periods
  • CPR, First Aid, and AED certifications are required within 90 days of hire (we provide)
  • Lifeguard certification is preferred
  • Experience in aquatics management and swim instruction is desired
Benefits
  • Paid Training
  • Daily Pay available
  • SafeSplash® Brands Curriculum Certification
  • Flexible Hours
  • Free Swim Lessons for immediate family of employees
  • Career Growth
  • Health Benefits (30+ hours per week)
  • Paid time off (30+ hours per week)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
aquatics managementswim instructionclass schedulingreportingstaff schedulingcustomer engagementlocal marketingsocial media managementrisk managementcompliance
Soft skills
team leadershipcommunicationmultitaskinginitiativecustomer servicecoachingfeedbackteam-buildingproblem-solvingadaptability
Certifications
CPRFirst AidAEDLifeguard certification