Yousign

DevOps Engineer

• Lead, inspire, and grow a team of 6 SREs with diverse profiles (Infrastructure and Application backgrounds)
• Create a unified SRE vision while respecting each profile's specificities and career development needs
• Provide coaching and mentorship, including for senior/staff engineers on technical leadership
• Manage workload, prioritize and make structured recommendations that will be discussed with Engineering management.
• Manage external resources: freelancers and specific expertise as needed
• Embody and transmit Yousign's vision, values, and Operating Principles
• Drive 90% decommissioning by H1 2026, 100% by EOY 2026
• Define post-migration strategy: resilience (eliminate SPOFs), scalability (support growth), rationalization (observability overhaul)
• Drive Platform Engineering vision: IDP/DevHub implementation to reduce cognitive load for product teams
• Ensure SLA & SLO for critical B2B trust signature service (thousands of customers, millions of users)
• Lead incident management with mature processes (on-call, runbooks, war rooms)
• Establish and execute crisis communication plans maintaining trust and transparency
• Own Build topics: Automation, CI/CD, technical framing, IDP/DevHub implementation, Developer Experience (self-service, golden paths)
• Lead cross-functional initiatives to improve platform efficiency and reliability

Head of SRE

Sales Operations Manager

• Design & deliver onboarding programs.
• Build structured onboarding journeys that get new hires productive fast.
• Ensure each program is easy to follow, practical, and scalable.
• Create and manage sales content.
• Develop playbooks, battlecards, messaging frameworks, and other tools to help Sales win.
• Keep content relevant, accessible, and adopted by the team.
• Drive continuous learning & enablement initiatives.
• Identify gaps in skills, knowledge, and processes.
• Launch programs that elevate performance for both SMB and Mid-Market teams.
• Collaborate across teams.
• Work closely with Product Marketing, Sales Leaders, and Operations to ensure alignment.
• Collect feedback, measure impact, and optimize initiatives continuously.

Sales Enablement Manager

Sales Development Rep

• Qualifying inbound leads generated by the Growth team and B2B marketing efforts in the Italian market
• Be the first point of contact with future clients and understand their needs
• Introduce clients to solutions and convince them of value in the electronic signature sector
• Provide the Account Executive team with necessary information to close deals
• Manage the new leads, track inbound requests, and ensure appropriate follow-up

International Sales Development Representative

Manager

• Develop and maintain comprehensive dashboards to track revenue and performance metrics.
• Analyze key revenue KPIs to identify trends and opportunities for improvement.
• Conduct ad hoc quantitative and qualitative analyses to uncover growth levers across various revenue streams.
• Provide actionable recommendations to improve performance and efficiency.
• Lead initiatives effectively using strong project management and a data-driven mindset.
• Collaborate with RevOps and Revenue Engineers to implement strategic recommendations.

Revenue Performance Manager – Intern

Security Engineer

• Own and drive compliance initiatives end-to-end across eIDAS, NIS2, ETSI standards, and ISO 27001.
• Conduct and coordinate internal audits, gap analysis, and remediation plans.
• Prepare and support external certification audits and qualification requests (LSTI, ANSSI, or equivalent bodies).
• Build and maintain compliance documentation frameworks that scale with the business.
• Monitor regulatory developments and proactively assess their impact on Yousign.
• Contribute to the security of the Yousign product: participate in security reviews, threat modeling, and vulnerability assessments on product features.
• Participate in threat assessments, security reviews, and incident response when needed.
• Collaborate with Engineering and Product teams to embed security best practices into development and operations.
• Support the detection and investigation of fraudulent use patterns on the Yousign platform.
• Contribute to defining and improving fraud prevention mechanisms in collaboration with Product and Engineering.
• Participate in the weekly on-call rotation to handle unplanned compliance and security topics.
• Mentor teammates and contribute to raising the bar on compliance practices across the team.
• Identify and implement automation opportunities to reduce manual toil and increase team velocity.

Customer Support

• Guide and assist prospects and customers in using Yousign’s SaaS application
• Ensure timely responses in line with our Service Level Agreements (SLAs)
• Resolve low-complexity issues efficiently
• Engage with prospects and existing customers to qualify their needs
• Close deals autonomously
• Monitor and support customer usage
• Identify upsell and cross-sell opportunities
• Build strong relationships with customers
• Support and coordinate renewals for small accounts.

Sales Support Representative – DACH, FR

Data Engineer

• Build and evolve our Data Platform
• You are responsible for its day-to-day reliability: you implement observability metrics, monitor performance, investigate alerts and optimize our ingestion pipelines.
• You have real latitude to identify areas for improvement and propose them to the team, whether in architecture, tools or processes.
• Accelerate the work of Analytics Engineers and Data Analysts
• You are their primary technical partner: you support them in data modeling and transformation, challenge their SQL queries, and help evolve their practices on the platform.
• Develop concrete solutions
• You write code, automate workflows, connect external APIs with a constant focus on quality, testability and readability.
• You use generative AI (Claude Code, Copilot) as a daily accelerator to speed up development, improve code quality and automate repetitive tasks.
• Contribute to engineering as a whole
• From technical scoping to production deployment, you are involved across the entire cycle: defining appropriate architectures, following security and compliance best practices (GDPR), managing critical incidents and writing actionable post-mortems.

Account Executive

• Responsible for generating your own pipeline;
• Create, manage and close your sales pipeline consisting of inbound, outbound and partner leads;
• Partner with BDRs, building a fruitful relationship to achieve your goals;
• Conduct demos and develop a deep understanding of our products;
• Actively listen to prospects, understand and reframe their challenges and pain points;
• Collaborate with Customer Service, Marketing, and Product teams to optimize the customer experience and improve both the sales pitch and the product;
• Forecast your future revenue and document daily key activities in our CRM (Salesforce) to ensure high data quality.

Accountant

• Assist in maintaining accurate and up-to-date financial records, including accounts payable and accounts receivable.
• Help prepare monthly, quarterly, and annual financial statements (profit & loss, balance sheet, cash flow).
• Reconcile bank statements, expenses, and other financial records.
• Support the preparation of tax filings and other compliance-related tasks.
• Assist in processing all accounting transactions: sales, expenses, payments and payroll.
• Manage supplier invoices and expense approvals using SaaS tools.
• Perform bank transaction imports, ledger postings, and monthly reconciliations.
• Help monitor expenses and ensure proper cost classification.
• Participate in preparing budgets and forecasts in collaboration with the Finance team.
• Ensure timely and accurate posting of transactions in accounting systems.
• Support the team in implementing and improving financial controls and processes.
• Help identify discrepancies or inefficiencies in accounting workflows and propose solutions.
• Collaborate with other departments to collect and verify financial data.
• Assist with internal and external audits by preparing required documentation.
• Develop your skills by learning from senior team members and participating in training opportunities.

• Generate and manage your own sales pipeline across inbound, outbound, and partner channels.
• Lead the full sales cycle: prospecting, qualifying, presenting, closing, and upselling.
• Understand your prospects’ business needs and clearly communicate Yousign’s value.
• Conduct tailored product demos, supported by our Pre-Sales Engineers.
• Collaborate closely with Customer Success, Product, and Marketing teams to improve customer experience and messaging.
• Accurately forecast revenue and maintain high-quality CRM data in Salesforce.

International Account Executive – UKI, Nordics

People Operations

• Manage the administrative onboarding of our Yousigners.
• Ensure proper application of HR procedures.
• Prepare and formalize internship agreements and apprenticeship contracts.
• Handle enrollments and appointments with occupational health services.
• Serve as an occasional backup on payroll matters.
• Recruit interns/apprentices: run the student recruitment campaign in collaboration with managers — from gathering requirements to onboarding.
• Ensure high-quality onboarding and offboarding.
• Facilitate the 'Yourise' community (internal community of interns and apprentices) and collaborate with the HRBP team to support this group.
• Explore other general HR topics such as salary reviews, benefits audits, and potential payroll software migration (depending on the HR roadmap).
• Participate in global HR projects (culture, engagement, talent development, employer branding, and school relations).

People Operations Intern/Apprentice

Business Development Rep

• Identify key decision-makers within targeted SMBs and initiate first contact through outbound outreach.
• Become a subject-matter expert on e-signatures and Yousign’s value proposition, mastering our pitch, objection handling, and key messaging to generate interest and engagement.
• Own and optimize your acquisition channels (LinkedIn, email, networking, etc.) to consistently build a strong pipeline.
• Collaborate closely with the Operations team on strategic initiatives that support outbound growth – lead generation, sales automation, CRM enhancements, and more.
• Maintain high-quality CRM data to ensure accurate tracking and forecasting.
• Proactively forecast revenue and document key daily activities and performance metrics.