IT Support Specialist

Your Software Supplier

IT Support Specialist troubleshooting Windows, Mac, Linux, and network issues for software supplier Your Software Supplier. Documenting incidents and feedback for ITSM, AI training, and continuous improvement.

Posted 8/19/2026full-timeRemote • 🌎 Anywhere in the WorldMid-LevelSenior💰 $30 - $55 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and resolving hardware, software, and networking issues across multiple operating systems, while effectively communicating technical information to non-technical users. Proficient in documenting incidents and contributing to process documentation within IT support frameworks.

Highest-signal resume keywords

Tier 2/3 IT Support ExperienceTroubleshooting Hardware IssuesITSM Documentation ProficiencyStrong Communication SkillsCompTIA A+ Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Troubleshooting Software IssuesNetworking KnowledgeRoot Cause AnalysisTCP/IPDNSVPNTechnical Process DocumentationKnowledge Base ContributionIncident ResolutionConfiguration Management

Soft Skills

Empathetic CommunicationDetail-OrientedProactive Problem SolvingRemote CollaborationWritten Feedback

Tools & Technologies

Ticket Management SystemsITSM Platforms

Certifications & Qualifications

CompTIA A+CompTIA Network+ITIL Foundation

Industry Keywords

IT Support Best PracticesTechnical GuidanceAsynchronous CollaborationContinuous Improvement

Tech Stack

Tools & technologies

DNSITSMLinuxTCP/IP

About the role

Key responsibilities & impact

Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments
Document incident details, troubleshooting steps, and resolutions using ticket management systems (ITSM)
Utilize TCP/IP, DNS, and VPN knowledge to resolve connectivity and configuration incidents
Support non-technical users with clear, empathetic communication and step-by-step technical guidance
Contribute scenario-based examples and process documentation reflecting IT support best practices
Document input and feedback for AI training and continuous improvement
Collaborate asynchronously within a remote engagement model, delivering written and verbal feedback

Requirements

What you’ll need

Minimum of 3 years’ experience providing Tier 2/3 IT support in diverse operating system and network environments
Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis
Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms
Strong written and verbal communication skills, with a focus on supporting non-technical end users
Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous
Demonstrated ability to contribute to technical process documentation and knowledge bases
Proactive, detail-oriented, and comfortable participating in remote, independent project engagements

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Your Software Supplier Website LinkedIn All Job Openings 51 - 200 employees Founded 2019 💼 Consulting 📣 Marketing 🏪 Marketplace 💰 $50k Pre Seed Round - Your Software Supplier on 2019-08 Consulting
Marketing
Marketplace Your Software Supplier is a B2B marketplace and matching service that connects clients with vetted software development suppliers for websites, mobile apps, custom software, AI solutions and staff augmentation. The platform provides free independent advice, a searchable supplier directory, shortlist matching (top-3), draft collaboration agreements, rough pricing guidance and consultancy to help clients kickstart projects and find developers or teams globally. IT Support Specialist Job not on LinkedIn 🔥 0 minutes ago 🌏 Anywhere in the World 💵 $30 - $55 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments
Document incident details, troubleshooting steps, and resolutions using ticket management systems (ITSM)
Utilize TCP/IP, DNS, and VPN knowledge to resolve connectivity and configuration incidents
Support non-technical users with clear, empathetic communication and step-by-step technical guidance
Contribute scenario-based examples and process documentation reflecting IT support best practices
Document input and feedback for AI training and continuous improvement
Collaborate asynchronously within a remote engagement model, delivering written and verbal feedback 🎯 Requirements
Minimum of 3 years’ experience providing Tier 2/3 IT support in diverse operating system and network environments
Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis
Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms
Strong written and verbal communication skills, with a focus on supporting non-technical end users
Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous
Demonstrated ability to contribute to technical process documentation and knowledge bases
Proactive, detail-oriented, and comfortable participating in remote, independent project engagements Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Specialist 🕒 March 31 PurpleRain Technologies Inc. 11 - 50 💼 Consulting 📣 Marketing ☁️ SaaS Website LinkedIn All Job Openings Technical Support Specialist providing remote customer support through live chat, tickets, and voice. Assisting with onboarding and ensuring customer satisfaction across our SaaS platform. 🌏 Anywhere in the World ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs