Junior Customer Experience Analyst

your/dev.

Junior Customer Experience Analyst ensuring user success with the platform. Engage with clients through onboarding, support, and feedback processes.

Posted 5/5/2026full-timeRio de Janeiro • 🇧🇷 BrazilJunior💰 R$2,500 per monthWebsite

About the role

Key responsibilities & impact

Assist users with clarity and responsiveness (chat and email)
Conduct onboarding for new clients, ensuring correct use of the platform
Create simple support materials (guides, presentations, and FAQs)
Monitor platform usage and take proactive action
Log support interactions and organize information
Relay real customer feedback to the Product team

Requirements

What you’ll need

Previous experience in customer service, support, or Customer Success (primarily B2B)
Clear, concise, and empathetic communication
Organized and able to handle multiple support interactions
Proactive: when identifying an issue, resolves it or flags it quickly
Hands-on mindset with a strong willingness to learn and grow
Advantageous: experience with tools such as Intercom, ClickUp, or similar

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account your/dev. Website LinkedIn All Job Openings 51 - 200 employees Founded 2015 🤝 B2B 🤖 Artificial Intelligence 🏢 Enterprise B2B
Artificial Intelligence
Enterprise your/dev.. is a one-stop digital group offering management, marketing and technology services focused on digital transformation, product building and growth. The company combines multidisciplinary squads, agile processes and end-to-end services — from strategy, research and design to product development, analytics, AI and go-to-market — to help startups, mid-market companies and enterprises scale revenue and digital products. They also provide consulting, investment support and operations for digital businesses across multiple countries. Junior Customer Experience Analyst 🔥 49 minutes ago 🏢🏡 Rio de Janeiro – Hybrid 💵 R$2.5k / month ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Assist users with clarity and responsiveness (chat and email)
Conduct onboarding for new clients, ensuring correct use of the platform
Create simple support materials (guides, presentations, and FAQs)
Monitor platform usage and take proactive action
Log support interactions and organize information
Relay real customer feedback to the Product team 🎯 Requirements
Previous experience in customer service, support, or Customer Success (primarily B2B)
Clear, concise, and empathetic communication
Organized and able to handle multiple support interactions
Proactive: when identifying an issue, resolves it or flags it quickly
Hands-on mindset with a strong willingness to learn and grow
Advantageous: experience with tools such as Intercom, ClickUp, or similar Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Experience Analyst – Junior 🕒 April 27 Afya 5001 - 10000 📚 Education ⚕️ Healthcare Insurance 🧬 Biotechnology Website LinkedIn All Job Openings Júnior Customer Experience Analyst managing a portfolio of active clients at Afya. Engaging clients and providing operational support within the medical solutions sector in Brazil. 🏢🏡 Rio de Janeiro – Hybrid ⏰ Full Time 🟢 Junior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

clear communicationconcise communicationempathetic communicationorganizational skillsproactive problem-solvingwillingness to learnability to handle multiple interactions