Younited

Customer Service Agent, Contact Center

Younited

full-time

Posted on:

Location Type: Hybrid

Location: Lisbon • Portugal

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Making and receiving calls from customers with active loan applications, assisting in clarifying questions about the product, required documentation, and the status of the application.
  • Managing inquiry, incident, and complaint emails, ensuring excellent service levels and contributing to the continuous improvement of the customer experience.
  • Managing prepayments, amortizations and their allocation.
  • Compliance with the PARI process, ensuring the correct application of internal procedures.
  • Supporting the adaptation and integration of new customer service processes.
  • Collecting relevant information and updating internal Operations reports.

Requirements

  • Previous experience in telephone-based customer service (ideally in the financial sector, but not required).
  • Proficient in Microsoft tools (Outlook, Teams, Excel, etc.).
  • Excellent communication, active listening and negotiation skills.
  • Organized, autonomous, and able to manage multiple tasks simultaneously.
  • Results-oriented, focused on meeting objectives and detail-oriented.
Benefits
  • Permanent contract.
  • Fixed monthly salary plus a variable component.
  • Schedule: Monday to Friday, 9:00–18:00, with flexible hours.
  • Remote work policy: up to 10 days per month.
  • Dynamic and collaborative work environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent communicationactive listeningnegotiationorganizedautonomousmulti-taskingresults-orienteddetail-oriented