Manager

• Manage 3-5 concurrent customer implementation projects, ensuring timelines are met and deliverables are achieved.
• Play a role in the presales workshops necessary to define, scope, and SOW this work with prospects.
• Act as the central point of contact between customers, engineers, and internal teams to maintain alignment and communication.
• Track project milestones and proactively identify and mitigate risks to ensure successful outcomes.
• Set and manage clear expectations with customers regarding project scope, timelines, and deliverables.
• Build and maintain trust with customers by providing consistent updates and addressing concerns promptly.
• Serve as a trusted advisor, ensuring customers are empowered to meet their business objectives.
• Possess a high-level understanding of Generative AI and Private RAG concepts to field technical questions and provide context to customers.
• Complete all 3 level of Generative AI / You.com certifications through our Inversity learning platform.
• Collaborate with engineering and product teams to ensure technical requirements align with customer needs.
• Translate technical details into actionable plans and ensure customers understand the implications of decisions.
• Partner with engineers, product teams, and customer success managers to deliver high-quality implementations.
• Facilitate smooth handoffs between presales, implementation, and post-sales teams.
• Provide feedback to Product and Engineering teams based on customer insights to improve solutions and services.

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