Engagement Manager
You.com
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $155,000 - $210,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage 3-5 concurrent customer implementation projects, ensuring timelines are met and deliverables are achieved.
- Play a role in the presales workshops necessary to define, scope, and SOW this work with prospects.
- Act as the central point of contact between customers, engineers, and internal teams to maintain alignment and communication.
- Track project milestones and proactively identify and mitigate risks to ensure successful outcomes.
- Set and manage clear expectations with customers regarding project scope, timelines, and deliverables.
- Build and maintain trust with customers by providing consistent updates and addressing concerns promptly.
- Serve as a trusted advisor, ensuring customers are empowered to meet their business objectives.
- Complete all 3 levels of Generative AI / You.com certifications through our Inversity learning platform.
- Collaborate with engineering and product teams to ensure technical requirements align with customer needs.
- Translate technical details into actionable plans and ensure customers understand the implications of decisions.
- Partner with engineers, product teams, and customer success managers to deliver high-quality implementations.
- Facilitate smooth handoffs between presales, implementation, and post-sales teams.
- Provide feedback to Product and Engineering teams based on customer insights to improve solutions and services.
Requirements
- Proven experience managing multiple concurrent projects, particularly in a SaaS or enterprise software context.
- Strong organizational and time management skills to keep projects on track and stakeholders aligned.
- Ability to balance competing priorities and resolve conflicts effectively.
- An innovative mindset. This is a fast moving pace company with frequent evolutions. This role is to keep apprised of these evolutions and to
- Familiarity with Generative AI, Private RAG, and related technologies, with the ability to communicate technical concepts clearly.
- Experience working with enterprise customers on technology-driven implementations.
- Exceptional communication and interpersonal skills, with the ability to engage technical and non-technical audiences.
- Proven ability to build strong relationships with customers and internal teams.
- Comfortable navigating challenging conversations to manage expectations and drive consensus.
- Strong analytical skills to anticipate and address potential challenges during implementation.
- Adept at driving results and ensuring customer satisfaction under tight deadlines.
Benefits
- Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions
- Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge*
- A competitive health insurance plan covers 100% of the policyholder and 75% for dependents*
- 12 weeks of paid parental leave in the US*
- 401k program, 3% match - vested immediately!*
- $500 work-from-home stipend to be used up to a year of your start date*
- $1,200 per year Health & Wellness Allowance to support your personal goals*
- The chance to collaborate with a team at the forefront of AI research
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementSaaSGenerative AIPrivate RAGimplementationtechnical requirementsanalytical skillsrisk mitigationstakeholder alignmenttime management
Soft skills
organizational skillscommunication skillsinterpersonal skillsrelationship buildingconflict resolutioninnovative mindsetcustomer satisfactionexpectation managementconsensus drivingtrust building
Certifications
Generative AI certificationYou.com certification