Customer Success Architect
You.com
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $145,000 - $190,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Lead technical onboarding sessions to ensure a seamless transition from sales to implementation.
- Drive adoption and identify opportunities for customers to unlock maximum value from our solutions.
- Educate customer teams on product capabilities and best practices to ensure long-term success.
- Facilitate workshops to uncover business needs, align workflows, and design cross-enterprise solutions.
- Partner with customers to architect workflows and integrations tailored to their unique processes and goals.
- Provide deep technical expertise during InfoSec, architectural discussions, and compliance reviews.
- Oversee project delivery timelines, ensuring milestones are met and customer expectations are managed effectively.
- Coordinate with internal teams and customer stakeholders to keep projects on track and within scope.
- Identify and mitigate risks to ensure successful implementation and adoption.
- Act as the voice of the customer by collaborating with Product Management and Engineering to influence the product roadmap.
- Build strong, trusted relationships with customers to ensure they remain engaged and successful with our platform.
Requirements
- Proficiency in cloud platforms, APIs, Generative AI, and workflow solutions.
- Strong understanding of enterprise business processes and the ability to design solutions that drive efficiency and adoption.
- Exceptional communication and presentation abilities, with the capability to engage technical and non-technical stakeholders.
- Strong relationship-building skills, fostering trust and credibility with enterprise customers.
- Proven experience in post-sales, customer success, or solution architecture roles within the SaaS industry.
- Track record of driving customer adoption, value realization, and retention through strategic guidance and technical expertise.
- Experience managing project timelines, deliverables, and cross-functional collaboration.
- Ability to balance competing priorities and ensure successful project outcomes.
Benefits
- Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions
- Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge*
- A competitive health insurance plan covers 100% of the policyholder and 75% for dependents*
- 12 weeks of paid parental leave in the US*
- 401k program, 3% match - vested immediately!*
- $500 work-from-home stipend to be used up to a year of your start date*
- $1,200 per year Health & Wellness Allowance to support your personal goals*
- The chance to collaborate with a team at the forefront of AI research
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cloud platformsAPIsGenerative AIworkflow solutionssolution architectureproject managementtechnical expertisecustomer successpost-salesenterprise business processes
Soft skills
communicationpresentationrelationship-buildingtrustcredibilitycollaborationstrategic guidancerisk mitigationcustomer engagementprioritization