Yorkshire Water

Manager

• Support and deliver operational excellence across Customer Service
• Handle and manage inbound operational (water and waste) customer contacts
• Deliver excellent customer service by taking ownership of customer issues
• Direct complex issues to the right team for resolution
• Provide dedicated customer communication in the management of incidents
• Update and resolve channels of communication
• Provide support to the Duty Manager during incidents
• Act as a central point of contact for all operational contacts
• Use technical knowledge in relation to customer contacts

Customer Case Manager – Out of Hours

Engineer

• Design, develop, deploy and test business critical Electrical services in one or more of the following areas; Instrumentation PLC & HMI/LOI systems (Programmable Logic Controllers & Human Machine Interfaces / Local Operator Interfaces)
• SCADA systems (Supervisory Control and Data Acquisition) applications
• Site data networks
• To take a technical and financial lead role on projects, responsible for the delivery of best value & ensuring technical outcomes are aligned to business requirements.
• To ensure projects are developed and delivered to the appropriate quality, standards and specifications.
• To ensure projects are compliant with all necessary statutory legislation including Health and Safety and Construction Design and management. (CDM) requirements as appropriate, acting as Principal Contractor.
• Ensure all projects follow a formal customer handover process against the agreed scope.
• To ensure the creation and modification of assets results in safe, compliant, reliable, affordable assets that are aligned with operational risk.
• Provide technical input into developing short and long term strategic plans.

Customer Case Manager – Out of Hours

Project Engineer – Electrical