Strategic Customer Success Manager

Yoodli AI Roleplays

Strategic Customer Success Manager responsible for high-value enterprise accounts at Yoodli. Driving customer success and expansion in partnership with Sales and Leadership.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $150,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a book of high-value, strategic customers
Own adoption, outcomes, and renewal readiness across your portfolio
Lead complex renewals
Co-drive expansion strategy in tight partnership with Account Executives
Deliver QBRs and strategic guidance to executive stakeholders
Ensure "One Account Team, One Narrative" is consistently executed across every customer touchpoint
Provide consultative guidance on strategy and best practices
Drive multithreaded relationships and engagements throughout each customer organization
Proactively identify churn risks and uncover upsell opportunities, partnering with Sales to maximize account growth
Ensure each of your customers is maximizing their value achievement through Yoodli in direct support of their business objectives

Requirements

What you’ll need

7+ years of experience in customer success or account management, including 5+ years as a strategic or enterprise customer success manager
Proven success driving retention, adoption, and expansion within a portfolio of complex, enterprise customers
Experience leading complex renewal and upsell negotiations in partnership with sales teams
Comfortable delivering QBRs and strategic guidance to C-suite and executive stakeholders
Strong multithreading skills - able to build relationships across multiple functions and levels within a customer organization
Proficient in CRM tools and leveraging AI
Humility, bias for action, and a team-first attitude, with a love for learning

Benefits

Comp & perks

Equity opportunities at a fast growing company
Health, dental, vision insurance
401k plans
Flexible PTO
Free lunches at the office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementRetention StrategiesAdoption StrategiesExpansion StrategiesComplex Renewal NegotiationsUpsell Opportunities IdentificationQBR DeliveryStrategic GuidancePortfolio ManagementEnterprise Customer Management

Soft Skills

HumilityBias for ActionTeam-First AttitudeLove for Learning