Strategic Customer Success Manager

Yoodli AI Roleplays

. Ensure seamless customer experiences across all stages of the customer journey .

Posted 4/20/2026full-timeSeattle • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure seamless customer experiences across all stages of the customer journey
Bring strong customer relationships, maximize satisfaction, and drive growth by managing enterprise client accounts
Focus on increasing customer satisfaction, NPS, retention/product adoption, and business expansion while collaborating closely with sales, product, and leadership teams

Requirements

What you’ll need

5+ years of experience as an enterprise customer success manager
Proven track record of managing enterprise accounts, driving adoption, and achieving customer success metrics
Experience shaping and executing customer experience strategies for enterprise lifecycle stages
Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
Strong proficiency in customer engagement platforms and CRM tools
Humility, creativity, and team-first-attitude, with a love for learning.

Benefits

Comp & perks

Equity opportunities at a fast growing company
Health, dental, vision insurance
401k plans
Unlimited PTO, free lunches at the office

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer success managementcustomer experience strategiescustomer satisfaction metricsenterprise account managementcustomer engagement platformsCRM tools

Soft Skills

communication skillscollaborationcreativityhumilityteam-first attitudepersuasive articulation