Director, Community Stewardship

Yoga Alliance

full-time

Posted on: 9/6/2025

Origin: • 🇺🇸 United States • Virginia

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💰 $100,000 - $120,000 per year

Lead

Cloud

About the role

Hire, coach, develop, and grow a team to meet long-term goals and near-term objectives
Lead the team through performance engagement and development process including goal setting, one-on-ones, mid-year and annual feedback
Coach team members on delivering clear, consistent messaging using tailored scripts
Collaborate and partner with internal colleagues across the organization
Create, activate, and oversee regional community groups—both virtual and in-person
Identify, initiate, and foster deep relationships with external partners and industry leaders
Lead key account management and nurture strategic relationships with members, partners, and stakeholders
Travel to key events, industry conferences, and local gatherings to establish in person connections with members
Gather insights and feedback via surveys, focus groups, and one-on-one conversations
Analyze data to identify patterns, measure satisfaction, and track trends
Promote the value of membership and credentialing; develop strategies to increase member retention and new member acquisition
Offer consistent, personalized support through regular check-ins, addressing member concerns, and proactively identifying opportunities to improve their experience

10+ years of experience
7+ years of progressively increasing experience designing, implementing, growing, and sustaining community engagement, sales, or member relationship strategies
5+ years of progressively increasing people leadership including hiring, coaching, and direct performance engagement and development management
3+ years of Salesforce Service Cloud experience
Bachelor’s degree in a related field OR equivalent combination of education and experience (four years of progressive professional experience)
Strong public speaking skills
Customer-Focused Approach
Strong analytical skills
Operational and Project Management Excellence
Collaboration, Communications, Critical Thinking & Sound Judgment, Project Management, Solutions Oriented, Strategic Thinking
Proven track record of contributing to work environments committed to equity, diversity, inclusion, accessibility, and belonging
Ability to travel to regularly attend in-person work-related events and functions, and work on-site in Yoga Alliance’s Arlington, VA office as needed (35%)