Customer Support Associate – Wednesday to Sunday

Yodeck

Customer Support Associate at Yodeck providing support and troubleshooting for digital signage customers worldwide. Handling inquiries through various communication channels with flexible shifts from Wednesday to Sunday.

Posted 6/26/2026full-timeRemote • 🇬🇷 GreeceJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handling incoming **phone calls, messages, and emails** from Yodeck customers.
Providing information and assistance on Yodeck products & features, such as billing and sales questions.
Troubleshooting basic technical issues and offering solutions to customer inquiries.
Processing warranty claims, repairs, and replacements.
Triage and prioritize tickets to resolve critical issues by working closely with customer success & tech support teams.
Offering product recommendations based on customer needs and preferences.
Maintaining high customer satisfaction through professional and courteous communication.

Requirements

What you’ll need

Excellent writing and verbal communication skills in **English **(C1 level).
Strong attention to detail and analytical skills to diagnose issues and develop effective solutions quickly.
Ability to handle unexpected changes and customer concerns with professionalism.
A genuine desire to help customers and a commitment to providing excellent service.
Experience in customer support or technical support roles will be appreciated.
Available **to work on shifts** Wednesday to Friday (10:00-18:00 or 14:00-22:00) & Saturday to Sunday (07:00-15:00 or 15:00-23:00 or 23:00-07:00)

Benefits

Comp & perks

Competitive salary
Company-wide bonus scheme and a great stock option plan
Award-winning workplace, recognized as the Best Workplace
Remote Work policy (for our Support team)
Office gym, nutritionist, and meal vouchers
Individual training budget for professional development
Private medical insurance plan
Fun and collaborative start-up environment (with amazing offices!)
Flexible working arrangements
Commuting expenses
Equal opportunity and workplace diversity

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

excellent writing skillsverbal communication skillsattention to detailanalytical skillsprofessionalismcustomer serviceproblem-solvingadaptabilitycommitment to servicecustomer support experience