Learning and Development Specialist – Training Operations

YMCA of the USA

Specialist coordinating training and learning delivery for YMCA. Managing administrative workflows and supporting efficient execution of training operations.

Posted 7/2/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $61,000 - $73,000 per yearWebsite

About the role

Key responsibilities & impact

Support training coordination and operational execution by managing administrative workflows related to course scheduling support, trainer and faculty communications, and training logistics in alignment with approved plans and defined governance standards
Process registrations, payments, refunds, and reimbursements accurately and on time, partnering with finance, registration, and internal systems teams to ensure compliance with established policies and procedures
Coordinate back office training operations including data entry, documentation, communications, and record maintenance to support accurate reporting and smooth delivery of learning activities
Provide logistical and administrative support for national training events, including contract request coordination, travel and lodging support, materials fulfillment, registration monitoring, and post event processing
Support instructor, trainer and faculty certification administration by assisting with application processing, tracking required retraining, maintaining records, and communicating routine status updates to trainers, faculty, and stakeholders
Collaborate with Learning Centers and internal Y-USA partners to ensure accurate information flow, timely processing, and consistent service delivery across training operations
Identify opportunities to improve efficiency and consistency within established training operations, processes, recommending enhancements while operating within defined standards and governance
Provide general administrative and operational support to the Learning Centers function, including meeting coordination, scheduling, and other routine support activities as needed

Requirements

What you’ll need

Bachelor’s degree required in a relevant field such as Business, or related disciplines required
2-4 years of experience required
Intermediate functional skills
Some industry knowledge and experience
Internal and external communication

Benefits

Comp & perks

medical
dental
vision
defined benefit plan (retirement savings)
defined contribution plan (403(b) plan)
life and disability insurances
technology stipend
generous paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryDocumentation ManagementCourse SchedulingRegistration ProcessingPayment ProcessingRecord MaintenanceLogistics CoordinationEvent SupportApplication ProcessingReporting

Soft Skills

CollaborationInterpersonal CommunicationOrganizational Skills