YMCA of Rock River Valley, Inc.

Account Manager

• Upholds all YMCA safety and member service standards while focusing on positive relationships with all YMCA members, staff, volunteers and guests.
• Builds authentic, supportive relationships with members, fostering a sense of community and connection within the YMCA.
• Welcomes and introduces new members to group exercise classes and virtual communities aligned with their health and wellness goals.
• Delivers exceptional customer services to members, guests, and program participants both in person and over the phone, supporting overall member satisfaction and retention.
• Encourages and facilitates connections among members and promotes participation in the YMCA small groups.
• Utilizes all forms of technology to engage new and existing members in YMCA programs, services and activities.
• Resolves membership concerns promptly and professionally, and reports unresolved or unusual situations to the appropriate supervisor.
• Demonstrates strong listening skills; takes ownership of issues and works to resolve them efficiently and professionally.
• Meets with supervisor twice per year.
• Attends and participates in monthly staff meetings and training opportunities.
• Maintains open, respectful, and consistent communication with members and leadership staff.
• Ensures service and program areas are accessible, safe, set up and clean.
• Collaborates effectively with coworkers and association leadership to ensure smooth operations.
• Ensures a strong focus on character development and diversity, equity and inclusion throughout programming.
• Ensures YMCA building and property is secure and reports incidents and hazardous conditions to supervisor.
• Reports damaged equipment or safety hazards promptly.
• Performs any other functions necessary for the smooth and efficient operation of the YMCA of Rock River Valley.

Relationship Manager – Part-Time