Digital Account Manager
The Hoffman Agency
Senior Manager, People & Culture Partnerships
YMCA of Greater Boston
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $107,715 - $129,258 per year
Job Level
Senior
About the role
- Provide proactive, responsive HR Business Partner support to assigned departments, advising on organizational development, performance management, employee relations, engagement, and team effectiveness.
- Lead, mentor, and develop a team of People Partners to ensure they deliver high-quality, values-aligned HR guidance across the organization.
- Support consistency in people practices and employee experiences by developing shared approaches and tools across HRBP support areas.
- Supervise the Learning & Development Specialist and help implement programs that support internal mobility, professional growth, and inclusive leadership development.
- Align learning and development efforts with organizational values, DEIB goals, and emerging workforce needs.
- Implement key People & Culture initiatives in partnership with the CPCO, focusing on topics such as career progression, systems improvement, employee engagement, etc.
- Collaborate closely with the HRIS team to ensure people data is actively leveraged to inform priorities, improve decision-making, and surface actionable insights about staff experiences.
- Use benchmarking, feedback, and analytics to monitor progress and identify opportunities for innovation and improvement.
- Drive the adoption of programs and practices that strengthen engagement, connection, and cultural alignment across all teams and locations.
- Facilitate and coordinate change management activities related to people systems, structures, or policy shifts, ensuring teams are prepared, informed, and supported.
- Lead with empathy, accountability, and clarity, building a collaborative, high-performing team.
Requirements
- Minimum of seven years of progressive experience in Human Resources or People & Culture, including at least 2 years in a supervisory or leadership capacity.
- Bachelor’s degree in human resources, Business Administration, or a related field. Master’s degree is a plus.
- Substantial experience in an HR Business Partner or equivalent advisory role supporting diverse teams.
- Proven ability to conduct workplace investigations with discretion and neutrality.
- Strong knowledge of HR best practices including employee relations, performance management, organizational development, and employee engagement.
- Demonstrated ability to apply policies consistently and equitably across departments.
- Skilled at advising managers on performance challenges and coaching toward resolution.
- Experience drafting, implementing, and communicating HR policies in a multi-site or cross-sector environment.
- Proven ability to communicate with professionalism, clarity, and cultural awareness at all levels of an organization.
- Experience contributing to or executing on strategic HR initiatives.
- Demonstrated ability to manage multiple projects, navigate complex employee relations matters, and drive initiatives from inception to completion.
- Adept at working with data and HR systems to inform decisions and track outcomes.
- Strong collaboration skills and ability to work across HR functions, particularly in connection with HRIS and Talent functions.
- Deep commitment to diversity, equity, inclusion, and belonging (DEIB) in HR practices.
- Ability to travel to various YGB locations and to be onsite at a minimum of two days per week.
Benefits
- Job Benefits 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HR Business Partneremployee relationsperformance managementorganizational developmentemployee engagementworkplace investigationsHR policiesstrategic HR initiativesdata analysisHR systems
Soft skills
leadershipmentoringcollaborationcommunicationempathyaccountabilityclaritycoachingproject managementcultural awareness
Certifications
Bachelor’s degree in Human ResourcesBachelor’s degree in Business AdministrationMaster’s degree in related field
