Junior Client Success Manager
Ylopo
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $50,000 - $55,000 per year
Job Level
About the role
- Meet with clients 1:1 to provide support, training, product knowledge, account reviews, and more
- Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk
- Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development
- Act as an advocate for client's needs
- Speak confidently and professionally with clients
- Work with the utmost urgency to work through client issues
- Maintain accurate documentation of client interaction (e.g., logging activity in Salesforce and internal systems, timely and correctly)
Requirements
- Undergraduate degree preferred, preferably in business or communications
- Previous experience in a support or customer service
- Professional manner
- Consistent work habits and strong work ethic
- Strong organizational skills and attention to detail
- Ability to multitask, and work independently toward deadlines
- Strong project coordination skills
- Strong written and verbal communication skills, ability to work well in a small group setting
- Positive demeanor, trustworthy character
- Ability to take the initiative and see projects and tasks through to completion
- Ability to understand and convey detailed information about our services and systems
- Understanding of real estate and the real estate profession a plus, but not necessary.
Benefits
- medical, dental, and vision benefits
- paid holidays, vacation, and sick days
- 401(k)
- paid monthly parking (if applicable)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client supporttrainingaccount managementcommunicationorganizational skillsattention to detailmultitaskingproject coordinationinitiativetrustworthy character
Certifications
undergraduate degree