Junior Client Success Manager

Ylopo

Entry-Level Client Success Manager for Ylopo helping clients with digital marketing and SaaS. Engaging in client support, training, and ensuring client success on the platform.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $50,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Meet with clients 1:1 to provide support, training, product knowledge, account reviews, and more
Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk
Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development
Act as an advocate for client's needs
Speak confidently and professionally with clients
Work with the utmost urgency to work through client issues
Maintain accurate documentation of client interaction (e.g., logging activity in Salesforce and internal systems, timely and correctly)

Requirements

What you’ll need

Undergraduate degree preferred, preferably in business or communications
Previous experience in a support or customer service
Professional manner
Consistent work habits and strong work ethic
Strong organizational skills and attention to detail
Ability to multitask, and work independently toward deadlines
Strong project coordination skills
Strong written and verbal communication skills, ability to work well in a small group setting
Positive demeanor, trustworthy character
Ability to take the initiative and see projects and tasks through to completion
Ability to understand and convey detailed information about our services and systems
Understanding of real estate and the real estate profession a plus, but not necessary.

Benefits

Comp & perks

medical, dental, and vision benefits
paid holidays, vacation, and sick days
401(k)
paid monthly parking (if applicable)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

client supporttrainingaccount managementcommunicationorganizational skillsattention to detailmultitaskingproject coordinationinitiativetrustworthy character

Certifications

undergraduate degree