Ylopo

Project Manager

• Act as primary technical account manager for Ylopo Radar AI subscribers
• Onboard and activate clients into the Radar AI ecosystem
• Field strategy questions related specifically to Radar AI pipeline
• Ensure clients understand product outputs and are capable of interpreting their results and next best actions
• Track performance metrics across the Radar AI client-base and identify optimization opportunities
• Work directly with product to stay ahead of enhancements and roadmap changes
• Translate product updates into client-facing enablement
• Collect structured client feedback to improve feature prioritization
• Identify common friction points and escalate trends early
• Collaborate with the Ylopo account growth organization to identify expansion opportunities and scale usage of the Radar AI product line
• Track post go-live adoption velocity, retention trends, and revenue impact
• Identify upsell and cross-sell opportunities tied to Radar AI usage
• Create and refine Radar AI best-practice documentation
• Support webinars and launch trainings
• Develop repeatable onboarding frameworks
• Collaborate with the Ylopo training and coaching organization for product-level education

Onboarding Project Manager

Implementation Specialist

Technical Account Manager

• Act as primary technical account manager for Ylopo Radar AI subscribers
• Onboard and activate clients into the Radar AI ecosystem
• Ensure clients understand product outputs and are capable of interpreting their results and next best actions
• Track performance metrics across the Radar AI client-base and identify optimization opportunities
• Work directly with product to stay ahead of enhancements and roadmap changes
• Collect structured client feedback to improve feature prioritization
• Identify upsell and cross-sell opportunities tied to Radar AI usage
• Create and refine Radar AI best-practice documentation
• Support webinars and launch trainings
• Collaborate with the Ylopo training and coaching organization for product-level education

Technical Account Manager, Radar AI

Customer Success Manager

• Serve as a trusted advisor to a portfolio of key customers
• Provide support throughout the client’s lifecycle
• Translate the strategic needs of our clients to tactical items
• Understand the client’s full business model
• Grow usage and adoption of the Ylopo product suite
• Coordinate the involvement of other Ylopo personnel
• Drive incremental business growth through client advocacy

Strategic Client Success Manager

Business Development Rep

• Respond quickly and professionally to inbound leads (calls, emails, and online inquiries)
• Utilize sequences to proactively reach out to leads in our database
• Qualify leads based on set criteria and schedule appointments with the appropriate sales representative
• Maintain accurate and up-to-date information in our CRM
• Collaborate with the sales and marketing teams to optimize lead conversion
• Follow up with prospects to nurture relationships and re-engage cold leads
• Hit daily, weekly, and monthly lead response, activity, and appointment-setting targets

Onboarding Project Manager

Implementation Specialist

Technical Account Manager, Radar AI

Strategic Client Success Manager

Business Development Representative