Ylopo

Onboarding Project Manager

Ylopo

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $70,000 - $75,000 per year

About the role

  • Act as primary technical account manager for Ylopo Radar AI subscribers
  • Onboard and activate clients into the Radar AI ecosystem
  • Field strategy questions related specifically to Radar AI pipeline
  • Ensure clients understand product outputs and are capable of interpreting their results and next best actions
  • Track performance metrics across the Radar AI client-base and identify optimization opportunities
  • Work directly with product to stay ahead of enhancements and roadmap changes
  • Translate product updates into client-facing enablement
  • Collect structured client feedback to improve feature prioritization
  • Identify common friction points and escalate trends early
  • Collaborate with the Ylopo account growth organization to identify expansion opportunities and scale usage of the Radar AI product line
  • Track post go-live adoption velocity, retention trends, and revenue impact
  • Identify upsell and cross-sell opportunities tied to Radar AI usage
  • Create and refine Radar AI best-practice documentation
  • Support webinars and launch trainings
  • Develop repeatable onboarding frameworks
  • Collaborate with the Ylopo training and coaching organization for product-level education

Requirements

  • 5+ years of experience managing relationships in a Client Success, Account Management, or equivalent role
  • Deep understanding of real-estate and seller pipeline strategy
  • Ability to interpret AI-driven engagement data
  • Strong client-facing communication
  • Operational discipline with familiarity in managing and tracking tasks within a CRM platform
  • Product curiosity and feedback translation ability
  • Comfort managing high-volume subscription portfolios
  • Experience working in a SaaS business environment or enterprise software highly preferred
  • Knowledge of Salesforce and FUB CRMs a plus
Benefits
  • medical, dental, and vision benefits
  • paid holidays, vacation, and sick days
  • a 401(k)
  • paid monthly parking (if applicable)
  • team building events, team lunches/ happy hours, and other company wide events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI-driven engagement data interpretationperformance metrics trackingonboarding frameworks developmentfeature prioritizationupsell and cross-sell identificationbest-practice documentation creation
Soft Skills
client-facing communicationoperational disciplineproduct curiositycollaborationfeedback translation