Strategic Client Success Manager
Ylopo
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $70,000 - $75,000 per year
About the role
- Serve as a trusted advisor to a portfolio of key customers
- Provide support throughout the client’s lifecycle
- Translate the strategic needs of our clients to tactical items
- Understand the client’s full business model
- Grow usage and adoption of the Ylopo product suite
- Coordinate the involvement of other Ylopo personnel
- Drive incremental business growth through client advocacy
Requirements
- 5+ years of customer success management experience
- 5+ years of experience within SaaS and enterprise software
- Proven track record of demonstrated ability to drive client retention, adoption, and advocacy
- Experience with Salesforce preferred
- Excellent organizational and project management skills to manage multiple priorities
- Undergraduate degree highly preferred
- Excellent communicator with strong listening skills and technical aptitude
- Understanding of real estate and the real estate profession a plus, but not necessary
Benefits
- health insurance
- dental benefits
- vision benefits
- paid holidays
- vacation
- sick days
- 401(k)
- paid monthly parking
- supportive, caring environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success managementSaaSenterprise softwareclient retentionclient adoptionclient advocacyproject management
Soft Skills
organizational skillscommunication skillslistening skillstechnical aptitude
Certifications
undergraduate degree