Salesforce Administrator
Ylopo
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 ₱80,000 per month
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Providing daily support and administration of Salesforce, users and processes through incident management tool including user licenses assignments, bulk data updates, quick fixes
- Gathering, documenting, and analyzing business requirements
- Developing high level and detailed design documentation
- Handling a variety of Salesforce End User support and enhancement requests that vary drastically from new access to sophisticated system issues requiring deeper investigation
- Analyzing root cause of incidents reported by end users and designing solutions that operates efficiently, minimizes or eliminates support effort to allow for more valuable enhancements and functionality work
- Performing systems monitoring and health checks and release updates
- Documenting and prioritizing numerous tasks, projects, and training
- Handling and recording all work items in Jira and related systems including configuration changes
- Monitoring, implementing, and improving data quality and integrity
- Understanding, maintaining, and updating system interface requirements
- Opening, monitoring, and raising system issues to Salesforce or collaborating with team for solutions
- Tracking and communicating system changes, enhancements, issues, and status to users
- Identifying the best solutions with preference to maximizing out of the box functionality and configuration over custom development where possible
- Performing quality Salesforce development when needed, that operates efficiently with little to no increase in support efforts
Requirements
- Minimum of 2 yrs Salesforce administration experience
- Certified Salesforce Advanced Administrator
- Extensive experience executing Salesforce setup administration and enhancements
- Advanced experience with Salesforce including, omni-channel and live chat
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rules, flows, workflows, role hierarchy, communities
- Able to apply the out-of-the-box function to provide solutions for flow, reporting, and enhanced solutions
- Solid background with customer service support, handling/managing tickets
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures requiring minimal supervision
- Excellent oral and written communication skills
- Ability to handle and prioritize multiple critical projects with high attention to detail
- Driven, proactive, and has a sense of urgency
- Demonstrate ability to analyze complex data and communicate complex technical analysis to technical and non-technical audiences
- Experience with Service Cloud
- Experience with Pardot (Account Engagement)
- Experience with Salesforce apps and related integration (such as Zoom, DocuSign, RingDNA, Chilipiper, DLRS, etc.)
- Experience with Hubspot a plus
- Understanding of US Real Estate is a plus
Benefits
- a commitment to personal development,
- guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
- excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
- team building events, team lunches/ happy hours, and other company wide events
- a supportive, caring environment dedicated to continuous learning and growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce administrationSalesforce setupSalesforce enhancementsUser managementData qualityTroubleshootingSalesforce developmentIncident managementBusiness requirements analysisSystem monitoring
Soft skills
Communication skillsProblem-solvingAttention to detailProactiveTime managementCustomer serviceAnalytical skillsCollaborationPrioritizationAdaptability
Certifications
Salesforce Advanced Administrator