Customer Support, Market Data Specialist II

Yes Energy

Customer Support & Market Data Specialist ensuring user satisfaction and support for Yes Energy's electric power data solutions. Collaborating across teams to maintain high-quality customer experience.

Posted 5/16/2026full-timeBoston • California, Colorado, Illinois, Massachusetts, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Act as a front-line expert for external users and internal teams, resolving complex technical issues and data inquiries.
Consult with users to identify and implement the most efficient ways to use our tools for their specific needs.
Utilize SQL and API products to troubleshoot issues and help customers navigate complex datasets.
Educate users on key features and benefits, translating technical capabilities into business value.
Collaborate with Product Management and Customer Success to escalate recurring issues and advocate for user-experience improvements.
Document, track, and resolve inquiries within our CRM, ensuring all responses meet or exceed established Service Level Agreements.
Maintain our reputation for high-quality support through proactive communication and reliable technical expertise.
Drive team skill development through skill sharing and ticket collaboration.

Requirements

What you’ll need

Minimum of 3 years in technical support, helpdesk, or technical sales roles.
Experience managing workflows within CRM software such as Freshdesk, Jira, or Salesforce.
Proven ability to translate complex technical information into concise, accessible solutions for customers.
Comfortable delivering solutions via phone, email, and formal presentations.
Proficient in using SQL as a primary tool for data investigation and troubleshooting.
A curious mindset with a drive to master complex concepts and resolve sophisticated technical issues.
A passion for exceptional service and a commitment to understanding the 'why' behind customer needs.
A proactive mindset focused on identifying and eliminating inefficiencies through process optimization.

Benefits

Comp & perks

medical insurance
401 (k) Plan with matching
flexible vacation
flexible work schedules
investment in professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLAPICRM software

Soft Skills

problem-solvingcommunicationcustomer servicecollaborationcuriosityprocess optimization