Act as a primary customer advocate, partnering with internal teams to deliver a high-quality customer experience.
Guide new and existing customers through onboarding, training, and ongoing enablement to maximize product adoption and value.
Build trusted, long-term customer relationships by understanding workflows and serving as a strategic advisor.
Support customer renewals by developing success plans and partnering closely with Sales.
Troubleshoot product, data, and technical questions, coordinating with internal teams to resolve issues efficiently.
Monitor customer health, engagement, and product usage to proactively identify risks and opportunities.
Lead regular customer check-ins and business reviews, including presentations on new products and features.
Develop expertise in Yes Energy’s software, data products, APIs, and SQL-based tools.
Gather customer feedback and collaborate with Product Management to inform product improvements.

Requirements

Bachelor’s degree in Business, Communications, Computer Science, a related technical field, or equivalent work experience.
Minimum of 3 years of Customer Success or Account Management experience, preferably within a SaaS organization.
Energy, nodal power market or trading experience.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

SQLAPIsdata productssoftware expertise

customer advocacyrelationship buildingstrategic advisingtroubleshootingcommunicationpresentation skills

Bachelor’s degree