Customer Success Manager

Yelp

Customer Success Manager supporting RepairPal, which connects consumers with certified mechanics. Training shops, resolving escalations, and driving retention and growth.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $62,000 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer relationship management and training capabilities, with a focus on driving retention and growth in the automotive industry. Proficient in problem-solving, time management, and utilizing CRM tools to enhance customer interactions.

Highest-signal resume keywords

Customer Relationship ManagementSalesforce CRM ExperienceAutomotive Industry ExperienceVerbal And Written Communication SkillsProblem-Solving And Troubleshooting Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Proficiency With ComputersInformation Systems KnowledgeTime ManagementOrganizational SkillsTask Tracking

Soft Skills

Professional CommunicationSolutions-Oriented ApproachCoaching And Support

Tools & Technologies

Salesforce CRM

Certifications & Qualifications

GED/HS DiplomaBachelor's Degree

Industry Keywords

Automotive IndustryRepairPalCustomer RetentionBusiness GrowthInbound Calls And Emails

About the role

Key responsibilities & impact

Build and maintain customer relationships through monthly contact and regular check-ins
Provide customers with training on RepairPal’s platform
Drive customer retention and new business growth through knowledge of program offerings
Support and coach shops to handle their own calls and customers
Help shops become proactive, successful users and ambassadors of RepairPal
Handle escalations and work to prevent cancellations
Consult and educate RepairPal Shops by answering a high volume of inbound calls and emails
Remain organized and efficient in a fast-paced environment

Requirements

What you’ll need

GED/HS Diploma and 2+ years of customer-facing experience OR a Bachelor’s Degree
Technical proficiency with computers and information systems
Ability to handle tough conversations with business owners professionally and in a solutions-oriented manner
Strong verbal and written communication skills
Problem-solving and troubleshooting ability
Excellent time management and organizational skills
Ability to track and complete numerous tasks simultaneously
Automotive industry experience in a shop, dealership, or automotive technology company is ideally preferred
Salesforce CRM experience is ideally preferred

Benefits

Comp & perks

Full medical, vision, and dental effective the first day
15 days PTO, increasing with 2+ years of tenure
12 paid holidays
One floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Work from home reimbursement
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Compensation range of $62,000 - $72,000 annually
Reasonable accommodations for individuals with disabilities in the job application process