Employee Advocate Partner
Yelp
Employee Advocate Partner
Yelp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $71,000 - $119,500 per year
Job Level
Mid-LevelSenior
About the role
- Work with managers and employees as needed to understand, monitor, and resolve complaints and conduct investigations as needed
- Participate in policy interpretation and assist in developing organizational policy and procedural efficiencies
- Design and facilitate leadership training on key employee relations topics
- Utilize a consultative approach to provide objective coaching and counseling services to managers and employees
- Guide managers through the appropriate steps to be taken for corrective action due to disciplinary or performance issues
- Identify opportunity areas and implement programs to drive a proactive employee relations climate
- Facilitate involuntary exit process and conduct exit interviews
- Actively contribute to the success of the AP team
- Complete other duties as assigned
Requirements
- Ability to remain professional under pressure and exceptional conflict resolution skills
- Ability to effectively work independently and identify when to engage additional resources or escalate as necessary
- Demonstrated ability to set priorities, manage multiple responsibilities, and deliver against deadlines
- Excellent interpersonal skills and experience dealing with all levels within an organization
- Excellent verbal, written, and presentation communication skills
- Sound analytical, critical thinking, problem-solving and negotiating skills with the ability to understand and contextualize broad HR issues
- Ability to conduct investigations and drive to positive resolution
- Impeccable discretion when handling sensitive and confidential information
- Experience in a high volume contact center environment
- Comfortable working within ambiguity
Benefits
- Full medical, vision, and dental
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
- 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
conflict resolutioncoachingcounselinginvestigationsemployee relationspolicy interpretationorganizational policyexit interviewsperformance managementanalytical skills
Soft skills
professionalism under pressureindependent workprioritizationinterpersonal skillsverbal communicationwritten communicationpresentation skillscritical thinkingproblem-solvingdiscretion
