Employee Advocate Partner
Yelp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $71,000 - $119,500 per year
Job Level
Mid-LevelSenior
About the role
- Work with managers and employees as needed to understand, monitor, and resolve complaints and conduct investigations as needed
- Participate in policy interpretation and assist in developing organizational policy and procedural efficiencies
- Design and facilitate leadership training on key employee relations topics
- Utilize a consultative approach to provide objective coaching and counseling services to managers and employees
- Guide managers through the appropriate steps to be taken for corrective action due to disciplinary or performance issues
- Identify opportunity areas and implement programs to drive a proactive employee relations climate
- Facilitate involuntary exit process and conduct exit interviews
- Actively contribute to the success of the AP team
- Complete other duties as assigned
Requirements
- Ability to remain professional under pressure and exceptional conflict resolution skills
- Ability to effectively work independently and identify when to engage additional resources or escalate as necessary
- Demonstrate the ability to set priorities, manage multiple responsibilities, and deliver against deadlines
- Excellent interpersonal skills and experience dealing with all levels within an organization
- Excellent verbal, written, and presentation communication skills
- Sound analytical, critical thinking, problem-solving and negotiating skills with the ability to understand and contextualize broad HR issues
- Ability to conduct investigations and drive to positive resolution
- Impeccable discretion when handling sensitive and confidential information
- Experience in a high volume contact center environment
- Comfortable working within ambiguity
Benefits
- Full medical, vision, and dental
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
- 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
conflict resolutioninterpersonal skillscommunication skillsanalytical skillscritical thinkingproblem-solvingnegotiating skillsdiscretionability to set prioritiesability to work independently