Retention Restaurant Support Specialist, SaaS Sales

Yelp

Restaurant Support Specialist at Yelp, offering customer support and retaining client relationships through the restaurant SaaS product suite. Guide users toward effective management tools and product solutions.

Posted 6/5/2026full-timeRemote • Arizona, California, Colorado, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Provide exceptional and timely inbound customer support via phone and email
Consult and educate our customers to provide value, resolve their business needs, and retain their business
Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs
Help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners
Grow and learn in a fast-paced high-growth environment

Requirements

What you’ll need

Bachelor's Degree or 3+ years of relevant client facing experience
Be available to work weekends and holidays between the hours of 6AM-8PM PST
Experience in SaaS, sales, client retention, support, or customer success is preferred

Benefits

Comp & perks

Full medical, vision, and dental coverage
Mental health support and services via Modern Health
15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
7 paid wellness days
12 paid holidays plus one floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Professional development reimbursement
Work from home reimbursement

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer supportconsultationeducationclient retentionproblem solvingadaptabilitycommunicationtime managementinterpersonal skillsteamwork

Certifications

Bachelor's Degree