Customer Success Manager
Yelp
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $60,000 - $70,000 per year
About the role
- Actively build and maintain relationships through monthly contact and regular check-ins with customers
- Provide customers with training on RepairPal’s platform
- Drive customer retention and new business growth
- Coach and communicate the value of RepairPal to Shops customers
- Handle escalations and work to prevent cancellations
- Consult and educate RepairPal Shops by answering a high volume of inbound calls and emails
- Remain organized and efficient in a fast-paced environment
- Consistently achieve/exceed monthly goals
Requirements
- GED/HS Diploma and 2+ years of customer-facing experience OR; Bachelor’s Degree
- Technically proficient with computers and information systems
- Strong communication (verbal and written)
- Excel with problem solving and troubleshooting
- Experience in the automotive industry preferred
- Excellent time management and organizational skills
- Ability to handle tough conversations professionally
- Expertise using Salesforce CRM preferred
Benefits
- Full medical, vision, and dental
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
- 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer-facing experienceproblem solvingtroubleshootingtechnical proficiency with computersinformation systems
Soft Skills
communicationtime managementorganizational skillsability to handle tough conversationsrelationship building
Certifications
GEDHS DiplomaBachelor’s Degree