Become an expert in our sales policies and compensation processes in order to understand their intention, execute them on a recurring basis and maximize their impact on our ability to support the sales group’s goals.
Optimize internal processes that support policy and develop workflows and methodologies to increase accuracy, efficiency and effectiveness of variable compensation administration.
Manage and resolve cases and inquiries efficiently, adhering to established protocols and guidelines while ensuring consistent and exceptional customer service experience.
Maintain established company and federal compliance standards while providing insight on their continuing improvements.
Support data collection, cleaning, analysis, and visualization projects for current and net new initiatives.
Utilize data in order to develop hypotheses and recommendations for business problems and present those ideas back to leadership to drive change and gain investment.
Execute ad hoc requests and inquiries within Salesforce in order to help answer sales leader questions related to variable compensation and account assignment policy and execution.
Monitor and report on the status of assigned projects including identifying actual or potential issues and risks which may impact final results or deliverables.
Provide routine updates to the business and senior levels of leadership.

Requirements

Minimum of 2+ years of working experience within planning, business operations, finance, sales/revenue operations, customer success management, or in management consulting roles for these functions.
Requires an understanding of standard business practices related to Sales and/or Customer Success processes and systems - experience with projects improving these processes is a plus.
Data-driven approach to problem-solving.
Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
Experience with incentive compensation design and execution
Experience in leveraging technology to automate and streamline internal processes, increasing operational efficiency and scalability.
Experience with building and maintaining compliance standards
Capable of working a queue of requests and meeting service level agreements (SLAs)
Effective verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
Advanced Excel Skills (Index Match, pivot tables, etc)
Experience with a CRM, ideally Salesforce
Experience with data analysis and visualization tools (SQL, Tableau, etc)

Benefits

Full medical, vision, and dental
15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
12 paid holidays, plus one floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Work from home reimbursement
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisdata visualizationincentive compensation designprocess optimizationcompliance standardsExcelSQLTableauSalesforcebusiness operations

Soft Skills

detail-orientedself-motivatedproblem-solvingeffective communicationcustomer serviceproject managementanalytical thinkingteam collaborationpresentation skillstime management